Healthcare Ethics Ireland

Face-to-Face Team Training via Zoom · Medical Council · NMBI · Dental Council · PSI · CORU

Face-to-Face Team Training · Ireland

Face-to-Face Team TrainingforHealthcare Organisations Ethics & ProfessionalismProbity & HonestyProfessional BoundariesReflection Workshop

Q: How are the courses delivered?

Live via video link on Zoom, facilitated, and interactive throughout. They are not recorded modules: staff discuss real situations with the facilitator and with each other, which is what makes the reflection work.

Q: How long does a session take?

Each course carries 5 CPD hours. The exact start and finish times are agreed with you, so a session can be arranged around a roster or a study day.

Q: Do our staff get certificates?

Yes. Everyone who completes receives a dated certificate issued by Healthcare Ethics Courses, recording 5 CPD hours, emailed afterwards. A member of staff responding to a complaint can put it, with their own written reflection, into a remediation plan or a response to their regulator.

Live, facilitated sessions for your own team on ethics, professionalism, probity, professional boundaries and reflection
For a team after an incident or a concern, or where a colleague faces a complaint, an investigation or a fitness to practise inquiry
Built around the codes each Irish regulator holds your staff to
Via video link on Zoom, on dates that suit your roster: live, not a recorded module
A certificate issued by Healthcare Ethics Courses for everyone who completes

5 CPD hours
Live via Zoom
Dates to suit your team
Quoted on enquiry

Arrange a session See the four courses ↓

At a glance

Format: Live and interactive, via video link on Zoom
Length: 5 CPD hours, timings agreed with you
Certificates: One per person completing, issued by Healthcare Ethics Courses and emailed afterwards
Group: Mixed professions work well — the material covers honesty, professional boundaries, communication and record keeping, and each session can be weighted to the code of the regulator your staff answer to: the Medical Council, NMBI, the Dental Council, the Pharmaceutical Society of Ireland or CORU
Price: Quoted on enquiry

Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.

The courses

Four courses for your team

Each is a live, facilitated session carrying 5 CPD hours and a certificate issued by Healthcare Ethics Courses. Content lists are indicative and can be weighted towards the codes you want covered.

Course 1 of 4

Probity and Ethics Course

What it is for

A live session for your team on probity, honesty, integrity and ethics as the Irish regulators’ codes set them out: after a concern about records, declarations or fees, or where a colleague faces a complaint that questions their honesty.

Format and certificate

Live and interactive, via video link on Zoom
5 CPD hours, timings agreed with you
A certificate issued by Healthcare Ethics Courses for each person who completes
Content weighted towards the codes and incidents you want covered

Indicative course content

Probity: honesty and integrity
Ethics and professionalism
What the Irish regulators’ codes say about probity and ethics
Why probity and ethics matter to patients, colleagues and the regulator
Review of cases involving probity and ethics
What to do when a breach of the expected standards happens
Insight, reflection, remediation
An exercise in insight and reflection on a case or situation
Structured reflection and an action plan for remediation

Dates

Arranged around your teamOn dates that suit your roster

Price

Quoted on enquiryDepends on the course, the number of people and the timings

Arrange this course

Course 2 of 4

Ethics and Professionalism Course

What it is for

A live session for your team on ethics and professionalism as the Irish regulators’ codes set them out: after a concern about conduct, attitude or behaviour towards patients and colleagues, or a complaint about it.

Format and certificate

Live and interactive, via video link on Zoom
5 CPD hours, timings agreed with you
A certificate issued by Healthcare Ethics Courses for each person who completes
Content weighted towards the codes and incidents you want covered

Indicative course content

Ethics in healthcare, and the principles behind it
Review of cases involving ethical dilemmas
Professionalism, and what it is made up of in healthcare
What the Irish regulators’ codes say about ethics and professionalism
Why ethics and professionalism matter
What to do when a breach of the expected standards happens
Insight, reflection, remediation
An exercise in insight and reflection on a case or situation
Structured reflection and an action plan for remediation

Dates

Arranged around your teamOn dates that suit your roster

Price

Quoted on enquiryDepends on the course, the number of people and the timings

Arrange this course

Course 3 of 4

Professional Boundaries Course

What it is for

A live session for your team on professional boundaries with a patient or a colleague, as the Irish regulators’ codes set them out: after a boundaries concern, an incident or a complaint.

Format and certificate

Live and interactive, via video link on Zoom
5 CPD hours, timings agreed with you
A certificate issued by Healthcare Ethics Courses for each person who completes
Content weighted towards the codes and incidents you want covered

Indicative course content

What professional boundaries are, with a patient or a colleague
What the Irish regulators’ codes say about professional boundaries
Dual relationships, gifts and contact outside work
The factors that contribute to boundary violations
Situations where boundaries become unclear, and the risk that follows
Consent and chaperones
Why professional boundaries matter
The measures that help maintain them
What to do when a breach of professional boundaries happens
Insight, reflection, remediation
An exercise to write an action plan

Dates

Arranged around your teamOn dates that suit your roster

Price

Quoted on enquiryDepends on the course, the number of people and the timings

Arrange this course

Course 4 of 4

Reflection Workshop — Insight, Reflect, Remediate

What it is for

A live workshop for your team on insight and reflective practice: writing a reflection that a regulator and its committees can read closely, and evidencing remediation after a complaint, an incident or a concern.

Format and certificate

Live and interactive, via video link on Zoom
5 CPD hours, timings agreed with you
A certificate issued by Healthcare Ethics Courses for each person who completes
Content weighted towards the codes and incidents you want covered

Indicative course content

Reflection and reflective practice, and why reflection helps
What to reflect on
How reflection helps with insight and remediation
How to write an effective reflection
Gibbs’ reflective cycle, and writing a reflection to it
Collective reflection
A SMART action plan to remediate

Dates

Arranged around your teamOn dates that suit your roster

Price

Quoted on enquiryDepends on the course, the number of people and the timings

Arrange this course

How it works

From enquiry to certificates

There are no published dates on this page because sessions are arranged around your team.

Tell us what you need

Which course, roughly how many people, and the codes or incidents you want it to speak to. An email to [email protected] is enough to start.

We agree a date and timings

Sessions are arranged around your roster rather than a fixed calendar, which is why no dates are published here.

We deliver it live

Facilitated via video link on Zoom, interactive throughout, with discussion of real situations rather than a recorded module.

Everyone gets a certificate

A dated certificate recording 5 CPD hours for each person who completes, issued by Healthcare Ethics Courses and emailed afterwards.

Who runs them

Who runs the sessions

Dr Mo Mirza

Course facilitator

Dr Mo Mirza is a medically trained doctor from University College London and currently a UCL postgraduate researcher, with over 25 years’ experience in healthcare, facilitation and student support. Drawing on clinical practice, counselling studies and small-group work, he facilitates reflective sessions on probity and ethics, professional boundaries and professional behaviour, using realistic scenarios, guided discussion and structured reflection.

Medically trained, University College London · UCL postgraduate researcher · Counselling studies · Small-group facilitation

Dr Shehzad Iqbal

Founder, author and course facilitator

Every course is written by Dr Iqbal, who combines clinical practice with a formal postgraduate qualification in healthcare law and ethics. He founded Probity & Ethics in the United Kingdom in 2020 and Healthcare Ethics Courses, which issues the certificates, in 2025. He and Dr Mirza facilitate the live sessions.

MBBS · MRCS · MRCGP · Postgraduate Certificate in Healthcare Law and Ethics, University of Dundee

Course content written and last reviewed by Dr Shehzad Iqbal. Last reviewed 15 October 2026.

In short

What is Face-to-Face Team Training?

Four live, facilitated courses in probity, ethics, professionalism, professional boundaries and reflective practice, run for your own team as a group via video link on Zoom, with a certificate issued by Healthcare Ethics Courses for every person who completes. Each is a live, facilitated session carrying 5 CPD hours.

A session helps a team work through an incident, a concern or a complaint against what its regulator’s code expects, and shows staff what a response to a complaint, an investigation or a fitness to practise inquiry needs: insight, reflection and remediation. The Medical Council’s and NMBI’s sanctions guidance both treat insight as relevant to sanction, and CORU’s trends report records committees taking account of insight. The sessions are open to healthcare professionals whether or not they are registered, so a whole team can sit together. Content is shaped around the codes you want covered, and sessions are arranged around your roster rather than a published calendar, which is why dates and prices are quoted on enquiry rather than listed.

No course guarantees an outcome in an individual case, and the sessions are not legal advice: a member of staff facing a complaint should speak to their indemnifier, their union or professional body, or a solicitor, before putting anything in writing to the regulator. What a live session gives that a recorded module does not is discussion: staff working through real situations with a facilitator and with each other.

Key terms

Fitness to practise, insight, reflection and remediation

Four terms run through a complaint from the first letter to a fitness to practise inquiry, and the sessions are built around them.

Fitness to practise complaint and inquiry

The process that follows a complaint to an Irish healthcare regulator about a registered professional. The grounds include professional misconduct and, for doctors, nurses and midwives, pharmacists and CORU registrants, poor professional performance (MPA s.57, NMA s.55, Pharmacy Act s.35, HSCPA s.52). A Preliminary Proceedings Committee considers the complaint at the Medical Council, NMBI, the PSI and CORU; at the Dental Council the Fitness to Practise Committee decides whether there is a prima facie case (Dentists Act s.38). Either can lead to an inquiry.

Insight

Understanding what went wrong, why it happened, and the effect it had on patients, colleagues and public confidence in the profession. The Medical Council’s sanctions guidance says a doctor may show insight by giving “evidence of their understanding of the problem” (Medical Council); NMBI’s says “Mere acknowledgement of the findings does not necessarily demonstrate insight” (NMBI).

Reflection

Setting that understanding down honestly and in your own words, including what you would do differently and what you have already changed. Reflection is the written record of insight. CORU’s fitness to practise trends report says “Every complaint represents an opportunity for learning and reflection” (CORU).

Remediation

The concrete steps taken so that the same thing does not happen again, such as supervision, mentoring or changes to how you work, together with evidence that they happened. The Medical Council describes undertakings as “a mechanism for the remediation and development of a Practitioner” (Medical Council). Insight without remediation shows understanding but no change; remediation without insight shows change without an understanding of why it was needed.

Sources: Medical Practitioners Act 2007, s.57 · Nurses and Midwives Act 2011, s.55 · Dentists Act 1985, s.38 · Pharmacy Act 2007, s.35 · Health and Social Care Professionals Act 2005, s.52 · Medical Council — Guidance on Sanctions (28 May 2024) · NMBI — Guidance on Sanctions (March 2018) · CORU — fitness to practise trends report 2022–2024 · Medical Council — Undertakings and Consents Guidance · Medical Council — Guide to Professional Conduct and Ethics, 9th edition · NMBI — Code of Professional Conduct and Ethics · Dental Council — Code of Practice regarding Professional Behaviour and Ethical Conduct · Pharmaceutical Society of Ireland — Code of Conduct · CORU — Codes of Professional Conduct and Ethics · CORU — psychologists: opening of registers.

Who the sessions are for

Healthcare organisations of any size

Mixed groups work well: the material covers honesty, professional boundaries, communication and record keeping, and each session can be weighted to the code of the regulator your staff answer to. Doctors, nurses and midwives, dentists and dental professionals, pharmacists and health and social care professionals can sit in the same session, and so can colleagues who are not registered with any regulator, including psychologists, whose first registers CORU expects to open in 2027.

Hospitals and hospital groups
The HSE and its services
GP practices
Pharmacies
Dental practices
Nursing homes
Universities and colleges
Indemnifiers, unions and professional bodies
Law firms

Questions organisations ask us

Frequently asked questions

What does Face-to-Face Team Training cost for an organisation?

Face-to-Face Team Training is quoted on enquiry, because the price depends on the course, the number of people and the timings you need. Tell us what you are looking for and we will come back with a figure. For comparison, the same courses run for individuals on set dates at €600 a person.

How are the courses delivered?

Live via video link on Zoom, facilitated, and interactive throughout. They are not recorded modules: staff discuss real situations with the facilitator and with each other, which is what makes the reflection work.

How long does a session take?

Each course carries 5 CPD hours. The exact start and finish times are agreed with you, so a session can be arranged around a roster or a study day.

Do our staff get certificates?

Yes. Everyone who completes receives a dated certificate issued by Healthcare Ethics Courses, recording 5 CPD hours, emailed afterwards. A member of staff responding to a complaint can put it, with their own written reflection, into a remediation plan or a response to their regulator.

Which regulators do the courses cover?

All five of Ireland’s healthcare regulators: the Medical Council, the Nursing and Midwifery Board of Ireland (NMBI), the Dental Council, the Pharmaceutical Society of Ireland (PSI) and CORU. The material covers honesty, professional boundaries, communication and record keeping, so a mixed group works well, and each session can be weighted to the code of the regulator your staff answer to. Colleagues who are not registered with any regulator can attend alongside them.

Can the content be tailored to us?

Yes. The content lists on this page are indicative. Sessions are shaped around the codes you want covered and, where you want it, around the kinds of incident your organisation has actually seen, discussed in general terms and never as a named case.

Is this only for staff facing a complaint?

No. A session can be run after an incident, a concern or a complaint, to help a team work through what happened and what changes, or before one, so that staff know what their regulator’s code expects of them. Where one member of staff faces a complaint, an investigation or a fitness to practise inquiry, the individual face-to-face courses or the online courses may suit them better.

One of our staff needs this individually. Can they book alone?

Yes. The same four courses run on set dates for individuals, live via Zoom, at €600 a course, booked and paid for by the person attending, and any of them can be taken one to one for €300 more. See the face-to-face courses page.

Can we buy the online courses for a team instead?

Yes. Blocks of seats in the online catalogue can be assigned to named people, and a discounted route exists for the members of a body that represents them. See Course Licences & Member Access. An individual can also buy 2 or more online courses, priced by the number chosen, through the Bulk Buy Offer.

Will a session change the outcome of a complaint?

No course guarantees an outcome in an individual case, and the sessions are not legal advice. A member of staff facing a complaint should speak to their indemnifier, their union or professional body, or a solicitor, before putting anything in writing to the regulator. What a session gives an organisation is a facilitated discussion of the codes its staff are held to, and a dated certificate for each person who completes it.

Other ways to work with us

If a live session for your team is not what you need

This page covers facilitated sessions run for your own team. Three other routes exist, and it is worth being clear about which is which.

Course licences and member access

Blocks of seats in the online catalogue, assigned to named people, or a discounted route for the members of a body that represents them. Contact us for a quote.
Course Licences & Member Access

Online courses

Self-paced online remediation courses written to each Irish regulator’s code, €100 each (€70 with Bulk Buy 10) and 2 CPD hours, bought by the individual; less as a Bulk Buy of 2 or more.
For individuals

Face-to-face courses

The same four live courses on set dates, via Zoom, €600 a course, booked and paid for by the person attending; one to one for €300 more.
For individuals

A live session lets a group work through situations together. Licensed online seats suit a team that needs the same course for several people, or one person who needs something to start on today.

Arrange a session for your team

Tell us which course, roughly how many people and the codes you want covered, and we will come back with dates and a quote.

Get in touch Licences for your people