Terms and Conditions

If you buy a course as a consumer, you have rights under the Consumer Rights Act 2022. Nothing in these terms excludes, restricts or waives those rights, and where any part of these terms would have that effect, it does not apply to you. The Act says that a term which restricts these rights is not binding on a consumer (section 71, section 94 and section 99).

Among other things, an online course must conform to the contract, as Part 3 of the Act requires for digital content and digital services, and a face-to-face course must conform to the service contract, as Part 4 requires for services. If a course does not, then depending on the problem you may be entitled to have it put right, to a reduction in the price, or to end the contract and receive a refund. The Competition and Consumer Protection Commission explains these rights on its page about problems with digital content and services. The clauses below about refunds and liability are read subject to this clause and to clause 1.

A course bought on this website is a distance contract. You may cancel it within 14 days of the day you buy it, without giving any reason (section 112 and section 113 of the Act), by emailing us. For an online course, access opens straight away only if you ask for it: before access opens we ask you to agree that the course may begin within those 14 days and to acknowledge that you will lose the right to cancel once it begins, and we confirm the contract to you by email. Once access has begun on that basis, the right to cancel no longer applies to that course (section 111). If you ask us to provide a face-to-face course within the 14 days and then cancel, you pay an amount in proportion to what has been supplied (section 119).

Each online course is €100 (€70 with Bulk Buy 10). Prices on this website are shown in euro. Any VAT payable is shown at checkout before you pay.

The Bulk Buy Offer is 2 or more online courses bought together, priced by the number of courses against the single-course price of €100: 2 courses €175, 3 courses €250, 4 courses €325, 5 to 8 courses €80 each, 9 courses €700, and 10 or more courses €70 a course (Bulk Buy of 10). The saving is applied in the basket and shown as a multi-course saving. With 10 or more online courses in the same order, a face-to-face course is €550 instead of €600, for one face-to-face course for each 10 online courses (clause 17); that price is shown in the basket as its own line. The offer is available to individual purchasers only. The multi-course saving and a discount code do not combine: where both could apply, the larger saving is given. A five- or ten-course Bulk Buy bundle bought earlier keeps the terms it was bought on.

A discount code, where we publish one, applies to the courses it names and nothing else: not to the Bulk Buy Offer, to a face-to-face course, to a course licence or to a member discount scheme. It cannot be combined with any other discount, including the half-price repeat at clause 15. A code is entered at checkout; it cannot be applied to an order after payment.

Courses are assigned to the account matching the email address used at checkout. Log in with that address to open them.

When you buy an online course you have access to it in your account for twelve months from the date of purchase.

During that period you may return to the course as many times as you wish, including after you have completed it and downloaded your certificate. There is no additional charge for revisiting a course you have already bought.

At the end of the twelve months your access to that course ends. Any certificate you have already downloaded remains yours and is unaffected.

On completing a course you may download a certificate issued by Healthcare Ethics Courses. It records your name, the course title, 2 CPD hours and the date on which you completed the course. How those hours are recorded in your own CPD or competence scheme is a matter for that scheme, and you should confirm it with them.

The completion date on a certificate does not change. Revisiting a course within your twelve months under clause 9 does not produce a certificate carrying a later date, and we do not reissue a certificate with a different date.

Our certificates are issued by us. They record that a course was completed and when; they are not issued by, or on behalf of, any regulator.

If you need a certificate carrying a later date, for example because your regulator, a committee or an employer has asked for recent evidence, you may take the course again by buying it again.

Where you buy the same course again within twelve months of your original purchase of it, the repeat purchase is at half the price then payable for that course. Where the repeat purchase is made more than twelve months after the original purchase, the full price applies. In plain terms: repeat inside the year and you pay half; repeat after the year and you pay full price.

A repeat purchase opens a fresh twelve months of access to that course under clause 8, and a new certificate is issued on completion recording the date you completed it that time.

A face-to-face course is a live, facilitated session held via video link on Zoom, on a set date. Each is €600 per person, or €550 when bought with 10 or more online courses in the same order (clause 5), and carries 5 CPD hours. A private one-to-one sitting of any of the four courses is available for €300 in addition to the course price. Joining details are sent by email when you book.

The certificate for a face-to-face course is issued by Healthcare Ethics Courses and emailed after the course. It records the course title, 5 CPD hours and the date of the course; clauses 12 and 13 apply to it as they apply to an online certificate. The half-price repeat at clause 15 does not apply to face-to-face courses: a repeat sitting is charged at the full course price.

Apart from your right to cancel under clause 3: if you cancel a face-to-face booking seven days or more before the course date, the fee is refunded in full. If you cancel within seven days of the course date, or do not attend, no refund is made; where non-attendance is caused by exceptional difficulty, tell us and we will consider a transfer to the next date. If we have to cancel or move a date, you choose between a full refund and a place on the next date. We may ask a participant to leave a face-to-face course where their conduct disrupts it for others. This clause is subject to clause 1.

Face-to-face courses for a whole team, on dates that suit the organisation, are arranged in writing under the arrangements at clause 21 and quoted against numbers.

We sell to organisations under one of two arrangements. They are separate from each other and each is agreed in writing before any purchase; an organisation may hold both. Under a course licence the organisation buys seats and assigns them to named individuals. Under a member discount scheme the organisation is issued a code that lets its members or clients buy courses in their own name at a reduced rate.

Neither arrangement is a subscription. Nothing recurs, nothing renews automatically, and no further amount becomes payable unless the organisation chooses to buy again.

Under a course licence the organisation buys a number of seats at a rate agreed in writing, and chooses which of our online courses those seats open. Only the courses chosen are made available on the organisation account. Rates for both arrangements are quoted against volume and are not published.

A course licence runs for twelve months from the date it is purchased, and seats are assigned within that period. We will tell the organisation administrator before the licence ends which seats remain unassigned. Seats still unassigned when the licence ends expire with it. Where a seat has been assigned before the licence ends, the twelve months of access under clause 25 runs from the date of that assignment and is not cut short by the end of the licence.

A seat is assigned to one named individual. Access to the courses opened on the organisation account runs for twelve months from the date that seat is assigned to that individual, and the individual may return to those courses as many times as they wish during that period.

Before beginning a course on a seat provided by an organisation, the individual is shown and must accept a single statement confirming that their completion of that course will be visible to the organisation that provided the seat. Nobody is enrolled on an organisation seat without seeing that statement first.

The organisation administrator can see which seats have been assigned and to whom, which courses have been completed and on what date, and the certificates issued. No other information about an individual is provided to the organisation: not their answers, not their time spent, not how many attempts they made, and nothing about any complaint or inquiry concerning them.

The half-price repeat at clause 15 does not apply to organisation seats. Where an individual has completed a course on an assigned seat and a certificate carrying a later date is needed, a further seat is assigned at the applicable seat rate.

Where a seat has been assigned and that individual has completed the course and downloaded the certificate, the seat is treated as used. This clause is subject to clause 1.

Under a member discount scheme the organisation buys nothing and commits to nothing. Members or clients buy in their own name on these terms, and clause 8 applies to those purchases as it does to any other individual purchase. The half-price repeat at clause 15 does not apply: a member who wants to repeat a course and hold a certificate carrying a later date buys that course again at the scheme rate, whether or not the twelve months has ended. We do not tell the organisation who has used the code, which courses they took, or whether they completed them.

The Bulk Buy Offer is available to individual purchasers only. It does not apply to a course licence or to a member discount scheme.

Anyone whose organisation offers either arrangement may instead buy a course individually, in their own name, at the standard price. A course bought that way is not visible to the organisation at all. Nobody has to use an organisation seat.

If you change your mind about an online course, contact us before you have started it and we will refund it in full; this is in addition to your right to cancel under clause 3. Once you have started an online course, having agreed at checkout that access may begin, no refund is made for a change of mind. Face-to-face bookings are dealt with at clause 19.

Where courses have been bought under the Bulk Buy Offer (clause 5), a refund of the unused courses is assessed against the number completed, at the single-course price; a face-to-face course bought at the price for 10 or more online courses is assessed at its full price of €600 where fewer than 10 online courses are kept.

This clause and clause 33 do not limit your rights under the Consumer Rights Act 2022. If a course is faulty, is not as described, or otherwise does not conform to the contract, clause 2 applies whatever stage you have reached.

Our courses are remediation courses on the topics described. They are not legal advice, not clinical advice, and not advice about your individual circumstances or about any complaint, investigation or inquiry concerning you.

No course determines the outcome of a complaint to a regulator, of a Preliminary Proceedings Committee decision, of a fitness to practise inquiry or of a decision on sanction. We make no claim that completing a course will produce any regulatory or legal outcome.

None of our courses awards a qualification. Each carries CPD hours, recorded on the certificate, which you may enter in your own CPD or competence scheme.

None of our courses is an assessment of your competence, your conduct or your fitness to practise, and we do not issue an assessment of any kind about a participant.

Our courses are written against the same regulatory codes and guidance, so there is some deliberate repetition of content and material between them.

The content on this website, in our emails and in our course materials is compiled carefully and is correct to the best of our knowledge at the date shown. Regulatory guidance changes. You should check the current position with your regulator before relying on any statement here in a response, a submission or a remediation plan.

We may update course materials to keep them current. Where a course is updated while you hold access to it under clause 8, you get the updated version at no charge.

Your account is personal to you. Do not share your login. Course materials opened on your account are licensed to you alone.

We may suspend or close an account where these terms have been breached, in particular clause 43 or clause 48. Where we do so and courses remain unused, we refund the unused portion unless the breach involved copying or redistributing our materials. We may also decline to sell a course or a place to any person, or remove a participant from a course, where we reasonably consider it necessary to protect our staff, our other participants or our materials.

We do not write letters, references, opinions or supporting statements for participants, and we do not correspond with a regulator, a committee, an employer or an indemnifier on your behalf. The certificate is the record of what you completed and when; if someone needs to confirm it, we will confirm the course, the hours and the date.

Our course facilitators deliver the courses. They do not provide individual advice, supervision, mentoring or peer review.

We may change the price of any course. A change of price does not affect a course you have already bought.

All course materials, and the content of this website, are our intellectual property or are used by us under licence. You may use them for your own professional practice and may quote from them in your own reflective writing with attribution. You must not copy, share, republish, resell or use them to run courses for others without our written permission.

Feedback you give us may be used in anonymised form. We will not publish your name, your profession, your location or any detail that could identify you or your case without your express written consent, and you may withdraw that consent at any time.

Nothing in these terms limits or excludes our liability under Parts 3 and 4 of the Consumer Rights Act 2022 to a consumer, our liability for fraud, or any other liability that cannot be limited or excluded by law.

Subject to clauses 1 and 50, and to the extent permitted by law, our total liability to you for all claims connected with a course, however they arise, is limited to the amount you paid us for that course.

Subject to clauses 1 and 50, and to the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of income, loss of earnings, loss of registration, loss of employment or loss of opportunity, or for the outcome of a complaint, an investigation, an inquiry or a disciplinary process.

How we handle personal data is set out in our Privacy Policy, which forms part of these terms.

This website and the courses on it are offered by Healthcare Ethics Ireland, 119 Marylebone Road, London NW1 5PU, United Kingdom. Email [email protected]. Certificates are issued by Healthcare Ethics Courses, our parent body, at the same address.

We may change these terms. The date at the top of this page shows when they were last updated. The terms that apply to a purchase are those published when you made it.

By using this website, and by buying or taking a course, you agree to these terms and to our Privacy Policy.

These terms incorporate the other policies and notices published on this site. Where any of them conflicts with these terms, these terms apply.

Questions about these terms? Email [email protected]. We reply to every enquiry within 30 days.