Pharmaceutical Society of Ireland (PSI) complaint · Written to the PSI Code of Conduct (2019)

Professionalism and Professional Standards for Pharmacists for pharmacists facing a Pharmaceutical Society of Ireland (PSI) complaint or fitness to practise inquiry

The complaint concerns your professional behaviour, conduct or attitude as a pharmacist.

Boundaries — a boundaries breach with a patient or a colleague, or a valuable gift from a regular patient
Dishonesty — a falsified controlled drug record, a concealed error, or a false reimbursement claim
Dispensing error — the wrong strength dispensed, and how you responded
Communication — a patient’s worry about side effects dismissed, or a sharp remark at the counter
Records — counselling or an adverse drug reaction not recorded, or an entry backdated
Commercial pressure — supplements promoted to meet a sales target
Online conduct — a post about a patient’s prescription, or a telepharmacy consultation overheard
Any other concern — an allegation of unprofessional behaviour or conduct

Facing an allegation of unprofessional behaviour or professional misconduct like these — from the PSI, its Preliminary Proceedings Committee or the Professional Conduct Committee?

This course is for a pharmacist facing a Pharmaceutical Society of Ireland (PSI) complaint or fitness to practise inquiry. It helps you remediate — and show the remediation, with a dated certificate for your initial observations, your reflection, an undertaking or an inquiry.

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Immediate access · certificate on completion · twelve months' access

2 CPD hours
Self-paced
Written for Ireland
CPD certificate
From €70 a course (Bulk Buy of 10)

Our team

Dr Shehzad IqbalFounder, course author and facilitatorMBBS, MRCS, MRCGP
Dr Mo MirzaCourse facilitatorMedically trained, UCL London
Ludmila UpenieceBusiness development and supportPsychology, UEL London

At a glance

Who it is for: Any pharmacist facing a Pharmaceutical Society of Ireland (PSI) complaint, an invitation to submit initial observations, a Preliminary Proceedings Committee decision, an inquiry or a decision on sanction about professional behaviour or conduct — an allegation of unprofessional behaviour, conduct or attitude
Regulator covered: Applies to pharmacists registered with the Pharmaceutical Society of Ireland (PSI); the course is written to the PSI Code of Conduct
Length: 10 sections, 55 lessons, 2 CPD hours
Format: Self-paced, online, immediate access, twelve months from purchase
Certificate: Certificate issued by Healthcare Ethics Courses on completion, dated, with the course title and 2 CPD hours
Price: €100 · from €70 a course (Bulk Buy of 10)

Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.

2CPD hours, issued by Healthcare Ethics Courses

10Sections, nine closing with a reflective quiz

55Lessons, plus a post-course assessment

€100 (€70 with Bulk Buy 10)One off. Twelve months' access

The certificate you will receive

Sample certificate of continuing professional development for Professionalism and Professional Standards for Pharmacists, issued by Healthcare Ethics Courses, showing the name John Smith, 2 CPD hours and a date of completion, marked SAMPLE — Sample. Your certificate carries your name, the course title and the date you complete the course.

How pharmacists use it

With your initial observations on a complaint, or a written response to the Preliminary Proceedings Committee, alongside a reflection
When undertakings or consents are discussed, or in your evidence to the Professional Conduct Committee
As a dated record of remediation when sanction is considered

Buy this course — €100 (€70 with Bulk Buy 10)

Who this course is for

Facing an allegation of unprofessional behaviour or professional misconduct

The letter describes how you behaved: a remark at the counter, a record, a post, the way you dealt with a colleague or an error. This course is how you account for it — and show you have remediated.

Dealing with a Pharmaceutical Society of Ireland (PSI) complaint

A patient, an employer, a colleague or the registrar has complained in writing, and the PSI has sent you the complaint and invited your initial observations. Those observations are where your account first appears; this course gives them a structure.

Before the Preliminary Proceedings Committee

The committee may ask for more information, take no further action, refer the complaint to mediation or to a committee of inquiry. Dated remediation can be shown from this stage onwards.

Facing an inquiry before the Professional Conduct Committee

The complaint has been referred to a committee of inquiry, and the PSI says an inquiry may be held in public. Remediation completed before the hearing, dated and documented, is evidence your adviser can put before the committee and the Council.

Asked for an undertaking or a consent

Undertakings and consents are given under section 46 of the Pharmacy Act 2007, and a failure to comply with either is itself a ground of complaint. A completed course with your reflection attached is evidence an undertaking can rest on.

Under conditions, a censure or another sanction

Conditions attached to your registration, a censure or another sanction under section 48 may ask you to show what you have done to address the concern. The certificate is dated and records 2 CPD hours in professionalism.

The concerns this course speaks to

Professional boundaries with patients and colleagues

Repeated social invitations, a valuable gift from a regular patient, a relationship with a colleague that went beyond a working one, a dual relationship. A boundaries breach can involve a patient or a colleague. Section 2 has a lesson on professional boundaries, Section 4 one on boundary violations, and Section 6 compares a weak and a strong response to a gift from a patient.

Dishonesty and probity

Controlled drug records falsified to hide a discrepancy, an error concealed, a false reimbursement claim. Honesty and probity open the core attributes in Section 2, dishonesty opens the lapses in Section 4, and Section 8 sets out why records are never altered or falsified to cover a mistake.

A dispensing error and accountability

The wrong strength of an antibiotic dispensed, the wrong dosage given, blame put on staff shortages. Section 2 covers accountability — disclosing the error, apologising and corrective action — and Section 6 compares a weak and a strong response to a dispensing error.

Communication and respect

A patient worried about statin side effects told not to be silly, a sharp tone at the counter, a dismissive or discriminatory remark to a patient or a colleague. The course covers respect and dignity, communication and collaboration, poor communication and disrespect as a lapse, and poor communication as a case comparison.

Records and documentation

An adverse drug reaction not recorded, counselling not written down, an entry backdated to appear compliant. Section 8 sets out professional documentation — accurate, contemporaneous records, and a late note made openly rather than backdated — and Section 7 has a hospital pharmacy documentation case.

Commercial pressure and conflicts of interest

Supplements with limited evidence promoted to meet a target, patients directed to a product line in which you have a financial interest. Section 4 covers conflicts of interest, and Sections 6 and 7 compare responses to commercial pressure from a chain pharmacy.

Online conduct and telepharmacy

A post about a famous patient’s unusual prescription, recognisable details shared on social media, a video consultation in a shared office. Section 4 covers digital misconduct, Section 7 has case studies on a social media post and on confidentiality in telepharmacy, and Section 8 covers digital professionalism.

Competence and supply

Antibiotics dispensed contrary to stewardship guidance, a prescription-only medicine supplied without a prescription. The course covers clinical competence as a core attribute, failure to maintain competence as a lapse, and dispensing without a prescription as a community pharmacy case study.

Facing a Pharmaceutical Society of Ireland (PSI) complaint or fitness to practise inquiry? This course helps you remediate — and show it.

Buy this course — €100 (€70 with Bulk Buy 10)

What the course covers

Ten sections and 55 lessons, with a reflective quiz closing each of the first nine and a post-course assessment at the end.

Section 01

Introduction — Why Professionalism Matters in Irish Pharmacy

Five lessons

Section 02

Core Attributes of Professionalism

Eight lessons

Section 03

Regulator Perspectives — PSI Standards

Six lessons

Section 04

Lapses in Professionalism and Their Consequences

Seven lessons

Section 05

Reflection, Insight, and Remediation in Professionalism Cases

Five lessons

Section 06

Weak vs Strong Demonstrations of Professionalism

Six lessons

Section 07

Case Studies — Professionalism Across Pharmacy Contexts in Ireland

Six lessons

Section 08

Professionalism in Communication, Documentation, and Digital Practice

Four lessons

Section 09

Embedding Professionalism into Identity and Resilience

Six lessons

Section 10

Conclusion and Key Takeaways

Two lessons, Conclusion and Key Takeaways, and the post-course assessment

Show every lesson title

Section 01 · Introduction — Why Professionalism Matters in Irish Pharmacy: What Is Professionalism in Pharmacy?; Why Professionalism Matters for Patients; Why Professionalism Matters for Regulators; Professionalism as Part of Identity; Consequences of Professionalism Lapses.
Section 02 · Core Attributes of Professionalism: Honesty and Probity; Accountability; Respect and Dignity; Clinical Competence; Professional Boundaries; Communication and Collaboration; Reflection and Insight; Resilience and Professional Identity.
Section 03 · Regulator Perspectives — PSI Standards: The Role of the PSI; PSI Code of Conduct — Seven Principles; Defining Unprofessional Conduct; Consequences of Professional Lapses; Regulator Expectations in Remediation; Shared Themes Across PSI Guidance.
Section 04 · Lapses in Professionalism and Their Consequences: Dishonesty and Lack of Probity; Poor Communication and Disrespect; Boundary Violations; Failure to Maintain Competence; Conflicts of Interest; Digital Misconduct; Consequences of Professionalism Lapses.
Section 05 · Reflection, Insight, and Remediation in Professionalism Cases: Reflection — Honest Self-Examination; Insight — Recognising Seriousness and Impact; Remediation — Corrective Action and Evidence; Weak vs Strong Responses in PSI Cases; Integration of Reflection, Insight, and Remediation.
Section 06 · Weak vs Strong Demonstrations of Professionalism: Dispensing Error; Confidentiality Breach; Boundary Violation; Commercial Pressure; Poor Communication; Key Lessons Across Cases.
Section 07 · Case Studies — Professionalism Across Pharmacy Contexts in Ireland: Community Pharmacy — Dispensing Without Prescription; Hospital Pharmacy — Documentation Lapse; Digital Professionalism — Social Media Post; Commercial Pressure — Supplement Promotion; Confidentiality in Telepharmacy; Lessons Across Case Studies.
Section 08 · Professionalism in Communication, Documentation, and Digital Practice: Professional Communication; Professional Documentation; Digital Professionalism; Integration Across Practice.
Section 09 · Embedding Professionalism into Identity and Resilience: Professionalism as Identity; Daily Habits that Reinforce Professionalism; Reflection and Accountability as Routine Practice; Building Resilience to Uphold Professionalism; Mentorship and Role Modelling; Sustaining Professionalism Across a Career.
Section 10 · Conclusion and Key Takeaways: Conclusion; Key Takeaways.

How to respond to a Pharmaceutical Society of Ireland (PSI) complaint about professionalism

Whether it goes with your initial observations, to the Preliminary Proceedings Committee or to a committee of inquiry, a written response to a complaint about conduct has to show what you now understand about it. These are the four parts to set out, and what the course gives you for each.

A response that describes what happened but not why it mattered leaves the reader to supply the insight.

The standardWhich professional attribute or principle the conduct did not meet, named before anyone names it for you.Section 2 sets out eight core attributes of professionalism and Section 3 the PSI’s role and the seven principles of its Code of Conduct (2019).
What happened and its effectWhat you did, stated plainly, and its effect on the patient, on colleagues and on trust in pharmacy.Section 4 sets out six kinds of lapse, from dishonesty and disrespect to digital misconduct, and their consequences.
Reflection and insightWhy it happened, and why it was serious, without excuses.Section 5 separates reflection, insight and remediation, with weak and strong examples of each.
What has changedWhat you have done since, with dated evidence that someone else can check.Sections 6 and 7 compare weak and strong responses in ten pharmacy situations — and this course is a dated item of evidence.

An apology without evidence of change reads as a promise; with it, it reads as remediation.

Take advice from your indemnifier, your union or professional body, or a solicitor before you respond to anyone.

Facing a Pharmaceutical Society of Ireland (PSI) complaint or fitness to practise inquiry? This course helps you remediate — and show it.

Buy this course — €100 (€70 with Bulk Buy 10)

How this course helps with a Pharmaceutical Society of Ireland (PSI) complaint about conduct

Weak and strong responses in ten situations

Section 6 sets weak and strong responses side by side for a dispensing error, a confidentiality breach at the counter, a gift from a regular patient, commercial pressure and a dismissive remark; Section 7 adds community pharmacy, hospital pharmacy, social media, supplement promotion and telepharmacy. What separates the strong responses is the same each time: an honest admission, a link to the PSI’s principles, targeted CPD, and evidence that can be checked, such as audits, supervisor reports and policies.

Reflection, insight and remediation, kept apart

Section 5 sets out the features of strong reflection and strong insight, and the forms remediation can take: targeted CPD, audits, supervision or mentorship, reflective portfolios, and patient or colleague feedback. No page can tell you what a committee will weigh in your case; a dated certificate and a reflection that names the principle engaged are material your adviser can decide how to use. For the stages from the first letter to the High Court, see the fitness to practise process in Ireland, explained.

Read the primary sources

Buy this course — €100 (€70 with Bulk Buy 10)

Who wrote it

Dr Shehzad Iqbal

Course author and facilitator, Healthcare Ethics Ireland

Dr Iqbal wrote this course. He combines clinical practice with a formal postgraduate qualification in healthcare law and ethics, and has worked with registrants across the regulated health professions, online and face to face, since 2020.

He founded Probity & Ethics in the United Kingdom in 2020 and Healthcare Ethics Courses, which issues the certificates, in 2025. More about us.

MBBS · MRCS · MRCGP · Postgraduate Certificate in Healthcare Law and Ethics, University of Dundee

Written and reviewed by Dr Shehzad Iqbal. Last reviewed 22 October 2026.

In short

Professionalism and Professional Standards for Pharmacists is a two-hour, self-paced remediation course for pharmacists registered with the Pharmaceutical Society of Ireland (PSI) who face a complaint, a Preliminary Proceedings Committee decision, an inquiry before the Professional Conduct Committee or a decision on sanction about their behaviour or conduct, written to the PSI Code of Conduct for pharmacists (2019). It covers eight core attributes of professionalism, from honesty and accountability to boundaries and resilience; the PSI’s role, the seven principles of its Code of Conduct and its view of unprofessional conduct; six kinds of lapse and their consequences; reflection, insight and remediation; weak and strong responses in five comparisons and five case studies across community pharmacy, hospital pharmacy, social media, supplement promotion and telepharmacy; and professionalism in communication, documentation and digital practice. Ten sections, the first nine closing with a reflective quiz, a post-course assessment, and a dated certificate from Healthcare Ethics Courses. It is remediation and dated evidence of it; it decides no complaint, and it is not a substitute for advice from your indemnifier, your union or professional body, or a solicitor.

When dispensing accuracy is not the question

A professionalism complaint about a pharmacist need not question the dispensing. It can describe a correct supply, a remark that came with it, and a record that does not show the counselling. Patients judge a pharmacy by the explanation, the privacy and the way they were spoken to as well as by the medicine, and a complaint can turn on any of them. The question afterwards is whether the pharmacist can see the conduct as the patient saw it.

The course sets out the attributes that make up professionalism, the ways each can be breached, and how they apply at the counter, in the hospital, in records and online. It then separates what a response has to show: reflection on what happened, insight into why it was serious, and remediation that someone else can check.

In a written response, name the attribute or principle the conduct did not meet, say what its effect was, and say what you have changed, with the evidence.

What these words mean

The three terms that decide where a complaint about a pharmacist goes, and the attributes the course is built on.

Preliminary Proceedings Committee: The Pharmaceutical Society of Ireland (PSI) committee that considers a statutory complaint first, after your initial observations. It may ask for more information, take no further action, refer the complaint to mediation, or refer it to a committee of inquiry. In 2024, 62 of 88 respondents had no further action.
Professional misconduct: The first ground of complaint in section 35 of the Pharmacy Act 2007. The PSI’s glossary defines it as behaviour that goes against the Code of Conduct for registered pharmacists.
Professional Conduct Committee and Health Committee: The PSI’s two committees of inquiry. Complaints about professional misconduct can go to the Professional Conduct Committee, and complaints about impairment to the Health Committee. An inquiry may be held in public; the High Court confirms any sanction heavier than admonishment or censure.

The attributes of professionalism and the other terms the course uses

Professionalism: Honesty, competence, accountability, respect and integrity in every part of practice, including communication, documentation, teamwork, boundaries and digital behaviour, not dispensing accuracy alone.
Accountability: Taking personal responsibility for decisions, errors and outcomes: disclosing errors, cooperating with an inquiry and taking corrective action.
Respect and dignity: Treating patients, carers and colleagues with compassion, courtesy and fairness. Rudeness, disrespect or discrimination breaches it.
Reflection: Analysing what happened, why, and what can be learned: the standard breached, the personal, organisational or systemic factors, the effect on patients, colleagues and the profession, and how practice will change.
Insight: Recognising the seriousness of the lapse, accepting responsibility for it without excuses, and understanding its actual or potential consequences.
Remediation: Targeted, verifiable steps that correct the conduct and prevent it happening again: CPD, audits, supervision or mentorship, a reflective portfolio, patient or colleague feedback.
Digital professionalism: Applying confidentiality and data protection law online, keeping professional and personal social media separate, posting no identifiable patient details, and holding telepharmacy consultations privately and securely.
Contemporaneous record: A record made at the time. A note made later, openly and with an explanation, is transparent; a backdated entry is a question of honesty.

The standards and provisions a complaint about a pharmacist engages

The Pharmaceutical Society of Ireland (PSI) publishes the Code of Conduct for pharmacists, and a complaint about a pharmacist is made and decided under the Pharmacy Act 2007. These are the Code, the grounds, the first stage that decides a complaint and the sections of the Act behind the sanctions.

Pharmaceutical Society of Ireland (PSI) — Code of Conduct – Professional Principles, Standards and Ethics for Pharmacists (2019)

The PSI’s Code of Conduct sets seven principles: Put the Patient First, Act Professionally, Communicate Effectively, Work with Others, Show Leadership, Maintain Competence, and Be Open and Honest. Read it.

For this course: Section 3 covers the PSI’s role, the seven principles of its Code of Conduct (2019) and what it treats as unprofessional conduct, so that a response can name the principle engaged.

Section 35 — complaints and the grounds of complaint

A complaint may be made in writing by or on behalf of any person, or by the registrar. The grounds include professional misconduct, poor professional performance, impairment, a failure to comply with a condition, an undertaking or a consent, a prohibition or restriction on practising elsewhere, a contravention of the Act and a conviction for an indictable offence. The PSI’s glossary defines professional misconduct as “Behaviour that goes against the Code of Conduct for registered pharmacists”. Read it.

For this course: The conduct a professionalism complaint describes — dishonesty, disrespect, a boundary, a record, conduct online — is the subject of Sections 2, 4 and 8.

The Preliminary Proceedings Committee

The PSI sends the complaint to the pharmacist, who is invited to submit initial observations. The Preliminary Proceedings Committee may then ask for more information, decide that no further action is needed, refer the complaint to a committee of inquiry, or refer it to mediation. Section 46 provides for undertakings and consents, and a failure to comply with either is itself a ground of complaint. Read it.

For this course: Section 5 separates reflection, insight and remediation; a certificate dated before the committee decides shows you acted before anyone required you to.

Sections 48 and 50 — sanctions and High Court confirmation

The sanctions in section 48(1) are admonishment or censure, conditions, suspension, cancellation, and a prohibition on applying for restoration. There is no fine. Under section 50, as amended on 13 February 2021, a heavier sanction takes effect only once the High Court confirms it; an admonishment or censure takes effect on confirmation, or once the 30-day period in section 51(2) expires without an application. Read it.

For this course: The course is dated evidence of remediation completed before a sanction is decided: admonishment or censure, conditions, suspension or cancellation.

Also engaged: Section 48(3) — where undertakings or consents are given, the measures imposed are those contained in the committee’s report · Interim suspension — where the risk is serious and immediate, the Council of the PSI can apply to the High Court for suspension while the complaint is dealt with · Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023 — commenced on 26 September 2024, apart from section 68.

What happens after a complaint about a pharmacist reaches the Pharmaceutical Society of Ireland (PSI)

The stages of a statutory complaint under the Pharmacy Act 2007. At each of them three things are worth showing in writing: that you see what was wrong, that you understand why it was serious, and what has changed since, with dated evidence.

A concern or a statutory complaint
The PSI separates a concern about the behaviour, conduct, practice or health of a pharmacist, which it deals with outside the statutory process, from a statutory complaint, reserved for issues of a serious nature. A statutory complaint is made in writing under section 35.
Your initial observations
The PSI sends you the complaint, and you are “invited to submit initial observations”. No response deadline is published: check your letter, and ask the PSI if it does not say. What you put in writing first is the first place to show insight and remediation.
The Preliminary Proceedings Committee
The committee may ask for more information, decide that no further action is needed, refer the complaint to a committee of inquiry, or refer it to mediation. In 2024 it considered 50 complaints, with 88 respondents: 62 had no further action, 17 were referred to the Professional Conduct Committee and 1 to the Health Committee (PPC Annual Report 2024).
Undertakings and consents
Section 46 of the Pharmacy Act 2007 provides for undertakings and consents, and a failure to comply with either is itself a ground of complaint. Since 13 February 2021, where they are given, the measures imposed are those contained in the committee’s report (section 48(3)). An undertaking then has to be evidenced.
The inquiry: the Professional Conduct Committee or the Health Committee
The PSI says its Professional Conduct Committee “usually deals with complaints about professional misconduct”; complaints about impairment of a pharmacist’s ability to practise can go to its Health Committee. The PSI says an inquiry may be held in public.
The Council’s sanction and the High Court
The sanctions under section 48 are admonishment or censure, conditions, suspension, cancellation, or a prohibition on applying for restoration. A heavier sanction takes effect only once the High Court confirms it; an admonishment or censure on confirmation or once the 30-day period expires (section 50). Where the risk is serious and immediate, the Council can apply to the High Court for suspension while the complaint is dealt with.

Facing a Pharmaceutical Society of Ireland (PSI) complaint or fitness to practise inquiry? This course helps you remediate — and show it.

Buy this course — €100 (€70 with Bulk Buy 10)

Not a pharmacist? Each Irish regulator has its own Act and its own process — courses for doctors, nurses and midwives, dentists and all other healthcare professionals, or every course →

Frequently asked questions

What should a response to a PSI complaint about my conduct contain?

Four things: the attribute of professionalism or the principle of the Pharmaceutical Society of Ireland (PSI) Code of Conduct that the conduct did not meet; what you did and its effect on the patient, colleagues and trust; why it happened and why it was serious, without excuses; and what you have changed, with dated evidence someone else can check. Have your indemnifier, your union or professional body, or a solicitor read it before it is sent.

Should I take advice before I respond to the PSI?

Yes — before anything is written to the Pharmaceutical Society of Ireland (PSI), the Preliminary Proceedings Committee or your employer, including your initial observations. We do not name a particular body here: speak to your indemnifier, your union or professional body, or a solicitor. Nothing on this page is legal advice.

Can this course be used as evidence of remediation in a PSI complaint?

It can be part of the evidence, but no course decides a complaint. Whether and how to use a course in a Pharmaceutical Society of Ireland (PSI) complaint is for you and your adviser. What this course gives you is a dated certificate and the material for a reflection that names the principle engaged and what has changed.

The complaint follows a dispensing error. What does the course cover?

Section 2 covers accountability: disclosing the error, apologising and taking corrective action. Section 6 compares a weak response to a dispensing error, which says mistakes happen and no one was harmed, with a strong one that discloses the error, completes targeted CPD and introduces a check that six months of audits confirm. Take advice before you respond.

The complaint is about how I spoke to a patient. Is that a professionalism matter?

It is one of the concerns the course covers in detail: respect and dignity and communication as core attributes (Section 2), poor communication and disrespect as a lapse (Section 4), poor communication as a case comparison (Section 6), and professional communication in Section 8 — plain language, checking understanding, and acknowledging a patient’s concerns.

How is this course different from Ethics and Ethical Standards for Pharmacists?

This course is about conduct and behaviour: how you dealt with patients and colleagues, your records, commercial pressure and your conduct online. The Ethics course is about the reasoning behind a decision: the four principles, the dilemmas in which they conflict, such as supply without a valid prescription, and how you account for them. Some complaints need both.

The complaint is about my health. Is this the right course?

Impairment is a separate ground of complaint under section 35 of the Pharmacy Act 2007, and complaints about impairment can go to the Health Committee of the Pharmaceutical Society of Ireland (PSI) rather than the Professional Conduct Committee. This course is about conduct; it covers resilience and wellbeing as part of professionalism, but it is not a health assessment. Take advice on which route your complaint is on.

I have been asked for an undertaking or a consent. Can this course be part of it?

It can be part of the evidence. Undertakings and consents are given under section 46 of the Pharmacy Act 2007, and a failure to comply with either is itself a ground of complaint. Whether a course meets a particular undertaking or condition depends on its wording, so read it with your adviser before you enrol.

How long does it take, and does it count as CPD?

The course is 2 CPD hours, self-paced, with access for twelve months from purchase. The certificate is issued on completion, dated, with the course title and the CPD hours. CPD is mandatory for pharmacists under the Pharmacy Act 2007 and is recorded in the Irish Institute of Pharmacy’s online ePortfolio, with annual ePortfolio Review from January 2027. Record the course and your reflection there.

Can I get a certificate with a later date?

No. The certificate records the date you completed the course, and that date does not change. If the Pharmaceutical Society of Ireland (PSI), a committee or an employer asks for recent evidence, you buy the course again: half price within twelve months of your original purchase, the full €100 after that.

Will anyone be told that I am taking the course?

No. Nobody is told you are enrolled. We do not share participant details with the Pharmaceutical Society of Ireland (PSI), an employer, a union or an indemnifier; the certificate reaches them only if you attach it to your own response.

A complaint can raise more than one issue. These are the courses that pair with this one.

Ethics and Ethical Standards for Pharmacists

For a PSI complaint about a decision: the four principles, the key ethical standards of the PSI Code, seven dilemmas of Irish pharmacy practice, and probity and accountability.