NMBI complaint · Professional conduct, written to the NMBI Code of Professional Conduct and Ethics
Professionalism and Professional Standards for Nurses and Midwives for nurses and midwives facing an NMBI complaint or fitness to practise inquiry about their conduct
The complaint is about how you behaved: towards a patient, a colleague, a record or online.
- Boundaries — a boundaries breach with a patient or a colleague, a dual relationship, or gifts and invitations from a family
- Dishonesty — an observation chart altered, or an entry made to cover a missed check
- Disrespect — a dismissive remark to a patient, or pain in labour not taken seriously
- Behaviour at work — bullying, harassment or disrespect towards colleagues
- Unsafe practice under pressure — a medication given without the identity or second check
- Records — care not recorded, or an omission hidden rather than corrected
- Confidentiality and online conduct — a patient discussed in a corridor, details posted online, a telehealth call overheard
- Any other concern — an allegation of unprofessional conduct
Facing an allegation of unprofessional behaviour or professional misconduct like these — from the NMBI, its Preliminary Proceedings Committee or the Fitness to Practise Committee?
This course is for a nurse or midwife facing an NMBI complaint or fitness to practise inquiry about professional conduct. It helps you remediate — and show the remediation, with a dated certificate for your written response, your reflection, an undertaking or an inquiry.
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| 3 | €83 | €50 |
| 5 | €80 | €100 |
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Immediate access · certificate on completion · twelve months' access
- 2 CPD hours
- Self-paced
- Written for Ireland
- CPD certificate
- From €70 a course (Bulk Buy of 10)
Dr Shehzad IqbalFounder, course author and facilitatorMBBS, MRCS, MRCGP
Dr Mo MirzaCourse facilitatorMedically trained, UCL London
Ludmila UpenieceBusiness development and supportPsychology, UEL London
At a glance
- Who it is for
- Any nurse or midwife facing an NMBI complaint, a case officer’s letter, a Preliminary Proceedings Committee decision or a fitness to practise inquiry about professional behaviour or conduct — an allegation of unprofessional behaviour, disrespect, dishonesty, unsafe practice or a boundaries breach
- Regulator covered
- The Nursing and Midwifery Board of Ireland (NMBI), its Preliminary Proceedings Committee and its Fitness to Practise Committee, under the Nurses and Midwives Act 2011
- Length
- 10 sections, 54 lessons, 2 CPD hours
- Format
- Self-paced, online, immediate access, twelve months from purchase
- Certificate
- Certificate issued by Healthcare Ethics Courses on completion, dated, with the course title and 2 CPD hours
- Price
- €100 · from €70 a course (Bulk Buy of 10)
Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.
The certificate you will receive
How nurses and midwives use it
- With a written response to the case officer or the Preliminary Proceedings Committee, alongside a reflection
- When an undertaking, a consent or mediation is discussed, or in your evidence to the Fitness to Practise Committee
- As a dated record of remedial action for the Board when sanction is considered
Who this course is for
Facing an allegation of unprofessional behaviour or professional misconduct
The letter describes how you spoke to a patient, treated a colleague, kept a record or behaved online. This course is how you account for it against the Code — and show you have remediated.
Dealing with a complaint from your employer
In 2024, 49 of the 109 new complaints to the NMBI came from employers. A concern raised at work about your behaviour, your records or your practice has reached the Board, and your response needs to show what has changed since.
Dealing with an NMBI complaint from a patient or a family
A patient, a woman you cared for in labour or a relative has complained about how you spoke to them or treated them. Your written response is the first place your insight can be read; this course gives it a structure.
Before the Preliminary Proceedings Committee
The committee decides whether to refer the complaint to the Fitness to Practise Committee, find insufficient cause, refer it elsewhere or suggest mediation. Remediation you start now carries an earlier date.
Facing a fitness to practise inquiry
The complaint has been referred to the Fitness to Practise Committee for a sworn oral inquiry. Remediation completed before the hearing, dated and documented, is evidence you can put before the committee and the Board.
Under an undertaking, conditions or a sanction
An undertaking or consent, conditions attached to your registration or a sanction from the Board may ask you to show what you have done to address the concern. The course gives you a dated certificate for 2 CPD hours in professionalism.
The concerns this course speaks to
Professional boundaries
Jewellery accepted from a family after a birth, repeated gifts and personal invitations, a personal relationship with a patient under your care, a working relationship with a colleague that went beyond a professional one, a dual relationship. A boundaries breach can involve a patient or a colleague. Section 2 has a lesson on professional boundaries, Section 4 one on boundary violations, and Sections 6 and 7 compare weak and strong responses to a boundary concern in midwifery.
Dishonesty and altered records
Observation charts altered to cover a missed check, an entry falsified rather than an omission admitted. A record changed after you learn of a complaint, without saying so, raises a question of honesty as well as of care. Honesty and probity open Section 2, dishonesty opens Section 4, and Section 6 compares responses to documentation falsification.
Disrespect and how you spoke to a patient
A woman in labour told not to overreact, a patient’s anxiety dismissed, questions treated as time-wasting. Section 4 covers poor communication and disrespect, Sections 6 and 7 set weak and strong responses side by side, and Section 8 covers professional communication.
Behaviour towards colleagues
Bullying, harassment, discrimination or disrespect in the team. The course treats respect and dignity towards colleagues as part of professionalism (Section 2), lists harassment and bullying among unprofessional conduct (Section 3), and covers communication and collaboration with the wider team.
Unsafe practice under pressure
A medication given without checking identity bands, a second check skipped because the unit was short-staffed. Section 6 and Section 7 each work through a case of unsafe practice under pressure, and why pressure does not answer the complaint: the strong response shows the safeguards put in place since.
Records and documentation errors
Care not recorded, foetal monitoring missing from the notes, an omission hidden instead of corrected openly. Section 7 has a community care case on a documentation error, and Section 8 covers professional documentation: accurate, contemporaneous and truthful records.
Confidentiality, social media and telehealth
A diagnosis discussed in a hospital corridor, identifiable birth details posted online, an antenatal video consultation overheard in a staff room. Section 4 covers digital misconduct, Sections 6 and 7 confidentiality breaches, and Section 8 digital professionalism.
Competence and conflicts of interest
Signs of deterioration not identified in time, knowledge not kept up to date, patients directed to a business owned by a relative without saying so. Section 4 covers failure to maintain competence and conflicts of interest, and Section 2 clinical competence as a core attribute.
Facing an NMBI complaint or fitness to practise inquiry? This course helps you remediate — and show it.
Buy this course — €100 (€70 with Bulk Buy 10)What the course covers
Ten sections and 54 lessons, with a reflective quiz closing each of the first nine and a post-course assessment at the end.
Introduction — Why Professionalism Matters in Irish Nursing and Midwifery
Five lessons
Core Attributes of Professionalism
Eight lessons
Regulator Perspectives — NMBI Standards
Five lessons
Lapses in Professionalism and Their Consequences
Seven lessons
Reflection, Insight, and Remediation in Professionalism Cases
Five lessons
Weak vs Strong Demonstrations of Professionalism
Six lessons
Case Studies — Professionalism Across Nursing and Midwifery Contexts
Six lessons
Professionalism in Communication, Documentation, and Digital Practice
Four lessons
Embedding Professionalism into Identity and Resilience
Six lessons
Conclusion and Key Takeaways
Two lessons, Conclusion and Key Takeaways, and the post-course assessment
Show every lesson title
- Section 01 · Introduction — Why Professionalism Matters in Irish Nursing and Midwifery
- What Is Professionalism in Nursing and Midwifery?; Why Professionalism Matters for Patients; Why Professionalism Matters for Regulators; Professionalism as Part of Professional Identity; Consequences of Professionalism Lapses.
- Section 02 · Core Attributes of Professionalism
- Honesty and Probity; Accountability; Respect and Dignity; Clinical Competence; Professional Boundaries; Communication and Collaboration; Reflection and Insight; Resilience and Professional Identity.
- Section 03 · Regulator Perspectives — NMBI Standards
- The Role of the NMBI; The NMBI Code — Six Principles; Defining Unprofessional Conduct; Consequences of Professional Lapses; Shared Regulator Themes.
- Section 04 · Lapses in Professionalism and Their Consequences
- Dishonesty and Lack of Probity; Poor Communication and Disrespect; Boundary Violations; Failure to Maintain Competence; Conflicts of Interest; Digital Misconduct; Consequences of Professionalism Lapses.
- Section 05 · Reflection, Insight, and Remediation in Professionalism Cases
- Reflection — Honest Self-Examination; Insight — Recognising Seriousness and Impact; Remediation — Corrective Action and Evidence; Weak vs Strong Responses in NMBI Cases; Integration of Reflection, Insight, and Remediation.
- Section 06 · Weak vs Strong Demonstrations of Professionalism
- Nursing — Documentation Falsification; Midwifery — Boundary Concern; Nursing — Breach of Confidentiality; Midwifery — Disrespectful Communication; Nursing — Unsafe Practice under Pressure; Key Features of Strong Professional Responses.
- Section 07 · Case Studies — Professionalism Across Nursing and Midwifery Contexts
- Hospital Ward — Poor Communication; Community Care — Documentation Error; Maternity Unit — Boundary Concern; Emergency Department — Unsafe Practice Under Pressure; Telehealth — Confidentiality Breach; Lessons Across Case Studies.
- Section 08 · Professionalism in Communication, Documentation, and Digital Practice
- Professional Communication; Professional Documentation; Digital Professionalism; Integration Across Practice.
- Section 09 · Embedding Professionalism into Identity and Resilience
- Professionalism as Identity; Daily Habits that Reinforce Professionalism; Reflection and Accountability as Routine; Building Resilience to Uphold Professionalism; Mentorship and Role Modelling; Sustaining Professionalism Across a Career.
- Section 10 · Conclusion and Key Takeaways
- Conclusion; Key Takeaways.
How to respond to an NMBI complaint about your professional conduct
Whether it goes to the case officer, the Preliminary Proceedings Committee or the Fitness to Practise Committee, a written response to a complaint about conduct has to show that you see what was wrong and that something has changed. These are the four parts to set out, and what the course gives you for each.
A complaint about conduct is read for two things: what you did, and what you now understand about it.
- The standardWhich professional standard the conduct did not meet — honesty, respect, boundaries, competence, communication, confidentiality.Section 2 sets out eight core attributes of professionalism and Section 3 the six principles of the Code of Professional Conduct and Ethics (Respect, Accountability, Competence, Trust, Collaboration and Leadership), so you can name the one engaged.
- OwnershipWhat you did, stated without excuse, and its effect on the patient, on colleagues and on trust in nursing and midwifery.Section 5 sets out reflection and insight, with a weak and a strong statement for each.
- The changeWhat you have done since, and the evidence for it.Section 5 lists the forms of remediation — targeted CPD, supervision or mentorship, audits, reflective portfolios, and patient or colleague feedback — and this course is a dated item for it.
- ConsistencyHow the change shows in your communication, your records and your conduct online.Sections 6 and 7 set weak and strong responses side by side in ten cases, and Section 8 covers communication, documentation and digital practice.
A response that explains the pressure on the ward before it says what you did reads as an excuse, not as insight.
Take advice from your indemnifier, your union or professional body, or a solicitor before you respond to anyone.
Facing an NMBI complaint or fitness to practise inquiry? This course helps you remediate — and show it.
Buy this course — €100 (€70 with Bulk Buy 10)How this course helps with an NMBI complaint about conduct
Insight may be weighed when a sanction is decided
The course pairs weak and strong responses in ten situations across the ward, the community, the maternity unit, the emergency department and telehealth — altered observation charts, gifts from a family, a diagnosis discussed in a corridor, pain in labour dismissed, medication given without the checks — and shows what separates them: an honest admission, the standard named, targeted CPD, and evidence that can be checked, such as audits, supervisor reports and feedback. The NMBI’s Guidance on Sanctions says insight may be a relevant consideration on sanction, and warns: “Mere acknowledgement of the findings does not necessarily demonstrate insight.”
Remediation you can evidence
Section 5 sets out what remediation evidence looks like: CPD in the area of the concern, supervision or mentorship, audits of records, a reflective portfolio, and patient or colleague feedback. Among the mitigating factors the Guidance lists is “whether the nurse or midwife has taken remedial action where appropriate”, with acknowledgement and early admission and evidence of an apology. For the stages from the first letter to the High Court, see the fitness to practise process in Ireland, explained.
Read the primary sources
- Nurses and Midwives Act 2011, section 55 — the grounds of complaint
- Code of Professional Conduct and Ethics for Registered Nurses and Registered Midwives (in effect from 14 February 2025)
- NMBI — the complaints process (the four stages; the case officer)
- NMBI — investigating a complaint (the Preliminary Proceedings Committee’s options)
- NMBI — Guidance on Sanctions (March 2018)
- NMBI — What to do if a complaint is made about you (undertakings and consents, High Court confirmation)
Who wrote it
Dr Shehzad Iqbal
Course author and facilitator, Healthcare Ethics Ireland
Dr Iqbal wrote this course. He combines clinical practice with a formal postgraduate qualification in healthcare law and ethics, and has worked with registrants across the regulated health professions, online and face to face, since 2020.
He founded Probity & Ethics in the United Kingdom in 2020 and Healthcare Ethics Courses, which issues the certificates, in 2025. More about us.
MBBS · MRCS · MRCGP · Postgraduate Certificate in Healthcare Law and Ethics, University of Dundee
Written and reviewed by Dr Shehzad Iqbal. Last reviewed .
In short
Professionalism and Professional Standards for Nurses and Midwives is a two-hour, self-paced remediation course for nurses and midwives registered with the Nursing and Midwifery Board of Ireland who face a complaint, a case officer’s letter, a Preliminary Proceedings Committee decision or a fitness to practise inquiry about their conduct, written to the NMBI Code of Professional Conduct and Ethics. It covers eight core attributes of professionalism, from honesty and probity to boundaries and resilience; the NMBI’s role, the six principles of the Code, from Respect to Leadership, and what counts as unprofessional conduct; dishonesty, disrespect, boundary violations, failure to maintain competence, conflicts of interest and digital misconduct; reflection, insight and remediation; ten weak and strong responses compared, across hospital wards, community care, maternity units, emergency departments and telehealth; and professionalism in communication, documentation and digital practice. Ten sections, the first nine closing with a reflective quiz, a post-course assessment, and a dated certificate from Healthcare Ethics Courses. It is remediation and dated evidence of it; it decides no complaint, and it is not a substitute for advice from your indemnifier, your union or professional body, or a solicitor.
Professional conduct is judged apart from clinical skill
A complaint about professionalism need not question whether you are a skilled nurse or midwife. It asks how you behaved. A nurse or midwife can give safe clinical care and still face a complaint about a dismissive remark, a chart changed after the event, a post online or the way a colleague was spoken to. The course treats dishonesty as a breach of probity whether or not a patient came to harm, and the question afterwards is whether you see why.
The course takes the attributes the Code expects — honesty, accountability, respect, competence, boundaries, communication — and the ways each can be breached on the ward, in the community, in the maternity unit, in the record and online. It then shows the difference between a response that explains the conduct away and one that owns it and evidences change, including when the conduct happened under pressure.
In a written response, name the standard the conduct did not meet, say what you did without qualifying it, and say what has changed, with dates.
What these words mean
The terms that decide where a complaint goes, and the words the course is built on.
- Preliminary Proceedings Committee
- The NMBI committee that investigates a complaint first, assisted by a case officer, and decides whether to refer it to the Fitness to Practise Committee for an inquiry, find insufficient cause, refer it to another body or suggest mediation. In 2024 it decided 100 complaints and referred 45.
- Professional misconduct
- The first ground of complaint in section 55 of the Nurses and Midwives Act 2011. The grounds also include poor professional performance and non-compliance with a code of professional conduct.
- Fitness to practise inquiry
- A sworn oral inquiry into a referred complaint by the NMBI’s Fitness to Practise Committee, in public unless the committee decides otherwise, with allegations to be proven beyond reasonable doubt. The Board decides any sanction under section 69, and the High Court confirms any sanction heavier than advice, admonishment or censure.
- Undertakings and consents
- Agreements under section 65 reached during a fitness to practise inquiry, which need the Board’s agreement; the Act also provides for consents before an inquiry under section 57A. In 2024, 12 undertakings or consents concluded matters at PPC stage. Breaching one is itself a ground of complaint.
The attributes of professionalism and other terms used on this page
- Professionalism
- Honesty, probity, accountability, competence and respect shown in every part of practice: clinical care, communication, records, teamwork, boundaries and conduct online.
- Probity
- Honesty and integrity in records, communication and any billing. The course treats dishonesty as a breach of probity whether or not a patient came to harm.
- Accountability
- Taking personal responsibility for actions, omissions and decisions: disclosing an error, taking part in an investigation and putting corrective action in place.
- Professional boundaries
- The limits that keep the relationship with a patient or a colleague a professional one — sexual, financial and emotional. A breach can involve a patient or a colleague.
- Conflict of interest
- A financial or personal interest that could compromise care, such as directing patients to a business owned by a relative without saying so.
- Digital professionalism
- The same standards of confidentiality, respect and honesty applied to social media, electronic records and telehealth.
- Reflection
- An account of what happened, why, the contributing factors, the standard breached and its effect on the patient, colleagues and the public.
- Insight
- Awareness of the seriousness of the conduct, accepting full responsibility without excuses, and understanding its effect on trust and safety.
- Remediation
- Concrete, verifiable steps to correct the conduct and reduce the risk of repetition, evidenced by CPD certificates, audits, supervisor reports and feedback.
The standards and provisions a complaint about a nurse or midwife engages
The NMBI publishes the Code of Professional Conduct and Ethics, and a complaint about a nurse or midwife is made and decided under the Nurses and Midwives Act 2011. These are the Code, the stage that decides whether a complaint goes to inquiry and the sections of the Act behind them.
NMBI — Code of Professional Conduct and Ethics for Registered Nurses and Registered Midwives
The edition in effect from 14 February 2025 replaces those of May 2021 and December 2014. The Code tells a nurse or midwife not to use their professional position to form a relationship of a sexual, emotional or exploitative nature, to treat colleagues with respect, and to act immediately and report any error, unsafe behaviour or unethical conduct. Read it.
For this course: Section 3 sets out the NMBI’s role, the six principles of the Code (Respect, Accountability, Competence, Trust, Collaboration and Leadership) and what counts as unprofessional conduct, so that a response can name the principle engaged.
Section 55 — the grounds of complaint
A person, including the Board, may make a complaint to the chief executive officer. The grounds include professional misconduct, poor professional performance, non-compliance with a code of professional conduct, a relevant medical disability, a failure to comply with a condition, an undertaking or a consent, an irregularity in relation to the custody, prescription or supply of a controlled drug, and a conviction for an offence triable on indictment. Read it.
For this course: Professional misconduct, poor professional performance and non-compliance with the Code are the grounds a complaint about conduct is framed in; the conduct itself — dishonesty, disrespect, a boundary, a record — is the subject of Sections 2 to 8.
The Preliminary Proceedings Committee
The PPC investigates a complaint, assisted by a case officer. Its published options: refer the complaint to the Fitness to Practise Committee for a sworn oral inquiry, find insufficient cause, refer it to another body, or suggest mediation or informal resolution. In 2024 it decided 100 complaints and referred 45 to the Fitness to Practise Committee. Read it.
For this course: Remediation started while the PPC considers the complaint carries a date before its decision; Section 5 covers remediation evidence and Sections 6 and 7 the difference between a weak and a strong response.
Sections 69 and 72 — sanctions and High Court confirmation
The Board may impose advice, admonishment or censure in writing; censure with a fine not exceeding €2,000; conditions; transfer to another division of the Register; suspension; cancellation; or a prohibition on applying for restoration. The Board must apply to the High Court to confirm a heavier sanction; since 1 August 2021, advice, admonishment or censure also takes effect only when the Court confirms it or the 21 days to appeal pass without an appeal. Read it.
For this course: The Guidance on Sanctions lists remedial action among the mitigating factors; the course is dated evidence of remediation completed before the Board decides.
Also engaged: Section 65 — undertakings and consents agreed during an inquiry, which need the Board’s agreement · Section 57A — a consent before an inquiry; the NMBI’s web pages do not explain how it is applied · S.I. 409/2021 — the commencement on 1 August 2021 of the amended sections 55 and 72 to 74.
What happens after a complaint about a nurse or midwife reaches the NMBI
The NMBI describes four stages: complaint and investigation, inquiry, a decision on the allegations and on sanction, and High Court confirmation where the Act requires it. Before you reply at any of them, the NMBI advises you to “contact your representative body and / or obtain legal advice” (NMBI).
The complaint arrives
Anyone, including the Board, may make a complaint in writing. In 2024 the NMBI recorded 109 new complaints: 49 from employers, 44 from the public and 16 from the Board (State of Complaints 2024). A case officer writes to you enclosing the complaint and any supporting documents.
Your response
Responding is optional, no fixed deadline is published, and you may ask for an extension of time to respond (NMBI). What you send is the first account of your insight that the committee reads, so take advice before you write it.
The Preliminary Proceedings Committee decides
The PPC may refer the complaint to the Fitness to Practise Committee for a sworn oral inquiry, find insufficient cause, refer it to another body, or suggest mediation or informal resolution (NMBI). Mediation needs the consent of the complainant and the registrant and the Board’s agreement, and lasts a maximum of one day (mediation).
Undertakings and consents
Undertakings and consents under section 65 are agreements reached during an inquiry and need the Board’s agreement (NMBI booklet); the Act also provides for consents before an inquiry (section 57A). In 2024, 12 undertakings or consents concluded matters at PPC stage and the Fitness to Practise Committee recommended 32.
The fitness to practise inquiry
The Fitness to Practise Committee hears the allegations at a sworn oral inquiry, in public unless it decides that part or all of it should be private. Allegations “must be proven beyond reasonable doubt at inquiry” (NMBI). In 2024, 30 inquiries were held and concluded.
The Board’s sanction and the High Court
The Board decides the sanction under section 69; in 2024 it imposed 8 sanctions (17 in 2023). The Board must apply to the High Court to confirm any sanction heavier than advice, admonishment or censure, and the registrant has 21 days to appeal (section 72).
Facing an NMBI complaint or fitness to practise inquiry? This course helps you remediate — and show it.
Buy this course — €100 (€70 with Bulk Buy 10)Not a nurse or midwife? Each Irish regulator has its own Act and its own process — courses for doctors, dentists, pharmacists and all other healthcare professionals, or every course →
Frequently asked questions
What should a response to an NMBI complaint about my conduct contain?
The standard the conduct did not meet, named before the NMBI names it; an account of what you did, without excuses; its effect on the patient, colleagues and trust in nursing and midwifery; and what you have changed, with dated evidence. Leave out anything that reads as blaming the workload or the patient. Have your indemnifier, your union or professional body, or a solicitor read it before it is sent.
Should I take advice before I respond to the NMBI?
Yes — before anything is written to the case officer, the Preliminary Proceedings Committee or your employer. The NMBI itself advises registrants to contact their representative body or obtain legal advice. The Clinical Indemnity Scheme covers clinical negligence claims for nurses in public health agencies, but says it does not provide representation before professional regulatory bodies. Speak to your indemnifier, your union or professional body, or a solicitor. Nothing on this page is legal advice.
How is this course different from Ethics and Ethical Standards for Nurses and Midwives?
This course is about conduct and behaviour: honesty, respect, boundaries, competence, communication, records, conduct under pressure and conduct online, and how to show a change in behaviour. The Ethics course is about the reasoning behind a decision: the four principles, the conflicts between them and how you account for them. A complaint that describes how you behaved fits this course; one that says a decision was wrong fits the Ethics course; some complaints need both.
My employer made the complaint. Does that change what I should show?
The same things are asked of you whoever complained: insight, a reflection in your own words and remediation you can evidence with a date. In 2024, 45% of complaints to the NMBI came from employers. If your employer has its own process running at the same time, take advice before you send anything to either, and keep what you say consistent.
The error happened because the unit was short-staffed. Can I say so?
You can describe the circumstances, but a response that leads with pressure reads as an excuse. Sections 6 and 7 of the course work through medication given without the checks on a busy unit: the strong response states what was done, the standard breached and the safeguards put in place since, with audits that confirm them. Raise staffing concerns separately, through the proper channel.
I corrected a record after I heard about the complaint. What now?
Tell your adviser before you do anything else, and do not change the record again. A record changed after a complaint is known, without saying so, raises a question of honesty as well as of care. Section 8 of the course contrasts an omission admitted and corrected openly with an entry falsified to cover it.
Can this course be used as evidence of remediation in an NMBI complaint?
It can be part of the evidence, but no course decides a complaint. The NMBI’s Guidance on Sanctions lists remedial action, acknowledgement and early admission, and an apology among the mitigating factors, and says conditions may require a nurse or midwife to undertake a specific course. This course gives you a dated certificate and the material for a reflection that names the standard. Check the wording of any condition with your adviser before you rely on a course.
How long does it take, and how long do I have access?
The course is 2 CPD hours, self-paced, with access for twelve months from purchase. The certificate is issued on completion, dated, with the course title and the CPD hours. The NMBI’s Professional Competence Scheme guideline is published in draft with its start date to be decided, so we make no claim about how these hours count under it.
Can I get a certificate with a later date?
No. The certificate records the date you completed the course, and that date does not change. If the NMBI, the Fitness to Practise Committee or an employer asks for recent evidence, you buy the course again: half price within twelve months of your original purchase, the full €100 after that.
Will anyone be told that I am taking the course?
No. Nobody is told you are enrolled. We do not share participant details with the NMBI, an employer, a union or an indemnifier; the certificate reaches them only if you attach it to your own response.
Courses that work alongside this one
A complaint about conduct can raise more than one issue. These are the courses that pair with this one.
Ethics and Ethical Standards for Nurses and Midwives
For an NMBI complaint about a decision: the four principles, the Code’s standards, five dilemmas of Irish nursing and midwifery practice, and probity and accountability.
Effective Communication for Healthcare Professionals
Communication with patients and families, difficult and high-risk conversations, handover and escalation, and written and digital communication.
Documentation for Healthcare Professionals
Good clinical documentation, consent and capacity, handover records, digital records and data protection, and records during a complaint.
Ensuring Teamwork and Collaboration
Roles in the team, communication, multidisciplinary working, disagreement and conflict, raising concerns, and teamwork failures in complaints and investigations.
Professional Boundaries Course
Emotional, sexual, financial and digital boundary breaches, the early warning signs of boundary drift, case studies, and weak and strong responses to a boundaries complaint.
Social Media Professionalism and Boundaries for Healthcare Professionals
Confidentiality and patient information online, boundaries with patients and colleagues online, personal accounts and privacy settings, and social media in complaints and investigations.
Ensuring Clinical Competence and Patient Safety
What clinical competence is, the factors that affect it, patient safety principles, responding to safety concerns, supervision and governance, and errors and complaints.
Professionalism and Professional Standards for Nurses and Midwives
This course. Honesty, respect, boundaries, competence, conduct under pressure and conduct online, ten weak and strong responses compared, and the evidence of insight and remediation a response needs.
See all remediation courses for nurses and midwives in Ireland →
Start today, finish at your own pace
Immediate access on purchase. Twelve months' access, a dated certificate on completion, and 2 CPD hours issued by Healthcare Ethics Courses.