CORU fitness to practise complaint · For CORU registrants and professions not yet regulated
Professionalism for Healthcare Professionals facing a CORU fitness to practise complaint or Professional Conduct Committee inquiry
The complaint concerns your conduct, attitude or behaviour as a health or social care professional.
- Boundaries — a boundaries breach with a patient or a colleague, or gifts from a patient
- Communication — rudeness, dismissiveness or disrespect towards a patient, a service user or a colleague
- Records — notes missing, altered after the event, or backdated to look complete
- Dishonesty — a falsified record, a concealed error, a false claim or misleading communication
- Competence — knowledge not kept up to date, a referral delayed or a medication error
- Confidentiality — a case discussed within earshot of others, or details shared online
- Conflicts of interest — a financial interest not declared, or profit put before the person in your care
- Any other — professional concern or allegation of unprofessional conduct
Facing an allegation of unprofessional conduct or professional misconduct like these — from CORU, its Preliminary Proceedings Committee or a Committee of Inquiry, or from an employer while your register is not yet open?
This course is for a health or social care professional facing a CORU fitness to practise complaint or inquiry about conduct or behaviour, or a complaint while their profession is not yet regulated. This course helps you remediate — and show the remediation, with a dated certificate for your written response, your reflection, an undertaking or an inquiry.
| Courses | Price per course | You save |
|---|---|---|
| 1 | €100 | No saving |
| 2 | €88 | €25 |
| 3 | €83 | €50 |
| 5 | €80 | €100 |
| 10 | €70 | €300 |
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Immediate access · certificate on completion · twelve months' access
- 2 CPD hours
- Self-paced
- Written for Ireland
- CPD certificate
- From €70 a course (Bulk Buy of 10)
Dr Shehzad IqbalFounder, course author and facilitatorMBBS, MRCS, MRCGP
Dr Mo MirzaCourse facilitatorMedically trained, UCL London
Ludmila UpenieceBusiness development and supportPsychology, UEL London
At a glance
- Who it is for
- Any health or social care professional facing a CORU fitness to practise complaint, a Preliminary Proceedings Committee decision or a Professional Conduct Committee inquiry about conduct or behaviour — and psychologists, counsellors and psychotherapists, whose registers are not yet open
- Regulator covered
- Applies to practitioners registered with CORU and to psychologists, counsellors and psychotherapists, whose registers are not yet open; Section 3 sets out the standards of all five Irish regulators, CORU among them
- Length
- 10 sections, 55 lessons, 2 CPD hours
- Format
- Self-paced, online, immediate access, twelve months from purchase
- Certificate
- Certificate issued by Healthcare Ethics Courses on completion, dated, with the course title and 2 CPD hours
- Price
- €100 · from €70 a course (Bulk Buy of 10)
Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.
The certificate you will receive
How health and social care professionals use it
- With your written response to CORU or the Preliminary Proceedings Committee, alongside your own reflection
- In the content of an undertaking, or in your evidence to the Professional Conduct Committee or the Health Committee
- As a dated record of remediation when sanction is considered, or for an employer while your register is not yet open
Who this course is for
Facing an allegation of unprofessional conduct or professional misconduct
The letter describes how you behaved — towards a patient or a service user, towards a colleague, in a record or online. This course covers what professionalism requires of you and how to show you have remediated.
Dealing with a CORU fitness to practise complaint about your conduct
CORU has written to explain the nature of the complaint and who made it. Your written response is the first account of your conduct the Preliminary Proceedings Committee reads; this course gives it a structure.
Told your performance did not meet the standards of competence
Poor professional performance is a ground of complaint under section 52 of the Health and Social Care Professionals Act 2005, and CORU defines it as a failure to meet the standards of competence. The course covers clinical competence and what follows when it is not maintained.
Referred to CORU by your employer
CORU says employers should tell it when a registrant has been dismissed or there is a case of serious misconduct. Your response to CORU still has to show what happened, what you understand and what has changed.
Facing a Professional Conduct Committee inquiry
The complaint has gone to a Committee of Inquiry. Remediation completed before the hearing, dated and documented, is evidence you can put before the committee and before any decision on sanction.
Facing a complaint while your profession is not yet regulated
A psychologist, a counsellor, a psychotherapist or another practitioner whose register is not yet open, facing a complaint through an employer or a service. CORU expects the first three psychologist registers to open in 2027. The questions a complaint raises are the same — what happened, what you understood, what has changed.
The concerns this course speaks to
Professional boundaries
An emotional, sexual or financial boundary crossed, gifts from a patient, a relationship with a colleague that went beyond a working one. Keeping the boundary is your responsibility, with a patient or a colleague. Section 2 has a lesson on professional boundaries, Section 4 one on boundary violations, and Sections 6 and 7 each compare a weak and a strong response to gifts from a patient.
Communication, respect and dignity
Rudeness, dismissiveness or a discriminatory remark to a patient, a service user or a colleague. The course covers respect and dignity (Section 2), poor communication and disrespect as a lapse (Section 4), disrespectful communication as a case comparison (Section 6) and professional communication (Section 8). Communication was a theme in 39% of the cases CORU concluded in 2022 to 2024.
Records and documentation
A note missing, altered after the event, or backdated to look complete. Section 8 sets a late entry made with an explanation against notes backdated to appear compliant, and Sections 6 and 7 compare responses to a record-keeping breach and a documentation lapse. Record keeping was a theme in 12% of the cases CORU concluded in 2022 to 2024.
Honesty and probity
A falsified record, a concealed error, fraudulent billing, misleading communication. Honesty and probity open the core attributes (Section 2), dishonesty is the first lapse in Section 4, and Section 6 compares responses to financial misconduct.
Competence and safe practice
Knowledge not kept up to date, a referral delayed, a medication error. Section 2 covers clinical competence and Section 4 a failure to maintain competence; Section 6 compares responses to a medication error.
Confidentiality and online conduct
Test results discussed within earshot of others, a recognisable case shared in an online group, a teleconsultation that was not private. The course covers digital misconduct (Section 4), a confidentiality breach on a ward (Section 7) and digital professionalism, data protection law (GDPR) and teleconsultations (Section 8).
Conflicts of interest and commercial pressure
A financial interest not declared, products promoted for profit, pressure from management put before the person in your care. Section 4 covers conflicts of interest and financial misconduct, and Section 7 a pharmacist pressed to promote high-margin supplements.
Standards under pressure
Stress, fatigue or workload that wore down how you practise. Section 9 covers professionalism as identity, daily habits, reflection with structured models such as Gibbs and Rolfe, resilience, and mentorship.
Facing a CORU fitness to practise complaint or Professional Conduct Committee inquiry? This course helps you remediate — and show it.
Buy this course — €100 (€70 with Bulk Buy 10)What the course covers
Ten sections and 55 lessons, with a reflective quiz closing each of the first nine and a post-course assessment at the end.
Introduction — Why Professionalism Matters in Irish Healthcare
Five lessons
Core Attributes of Professionalism
Eight lessons
Regulator Perspectives — Irish Standards
Six lessons
Lapses in Professionalism and Their Consequences
Seven lessons
Reflection, Insight, and Remediation in Professionalism Cases
Five lessons
Weak vs Strong Demonstrations of Professionalism
Six lessons
Case Studies — Professionalism Across Healthcare Settings in Ireland
Six lessons
Professionalism in Communication, Documentation, and Digital Practice
Four lessons
Embedding Professionalism into Identity and Resilience
Six lessons
Conclusion and Key Takeaways
Two lessons, Conclusion and Key Takeaways, and the post-course assessment
Show every lesson title
- Section 01 · Introduction — Why Professionalism Matters in Irish Healthcare
- What Is Professionalism in Healthcare?; Why Professionalism Matters for Patients; Why Professionalism Matters for Regulators; Professionalism as Part of Identity; Consequences of Professionalism Lapses.
- Section 02 · Core Attributes of Professionalism
- Honesty and Probity; Accountability; Respect and Dignity; Clinical Competence; Professional Boundaries; Communication and Collaboration; Reflection and Insight; Resilience and Professional Identity.
- Section 03 · Regulator Perspectives — Irish Standards
- The Medical Council of Ireland; Nursing and Midwifery Board of Ireland (NMBI); Pharmaceutical Society of Ireland (PSI); Dental Council of Ireland; CORU — Health and Social Care Professionals Council; Shared Regulator Themes.
- Section 04 · Lapses in Professionalism and Their Consequences
- Dishonesty and Lack of Probity; Poor Communication and Disrespect; Boundary Violations; Failure to Maintain Competence; Conflicts of Interest and Financial Misconduct; Digital Misconduct; Consequences of Professional Lapses.
- Section 05 · Reflection, Insight, and Remediation in Professionalism Cases
- Reflection — Honest Self-Examination; Insight — Recognising Seriousness and Impact; Remediation — Corrective Action and Evidence; Weak vs Strong Responses in Regulator Cases; Integration of Reflection, Insight, and Remediation.
- Section 06 · Weak vs Strong Demonstrations of Professionalism
- Clinical Error — Medication Mismanagement; Record-Keeping Breach; Boundary Concern; Financial Misconduct; Disrespectful Communication; Shared Lessons Across Professions.
- Section 07 · Case Studies — Professionalism Across Healthcare Settings in Ireland
- Hospital Medicine — Documentation Lapse; Nursing Practice — Confidentiality Breach; Community Pharmacy — Commercial Pressure; Dental Practice — Consent and Autonomy; Allied Health (CORU) — Boundary Violation; Cross-Case Lessons.
- Section 08 · Professionalism in Communication, Documentation, and Digital Practice
- Professional Communication; Professional Documentation; Digital Professionalism; Integration Across Practice.
- Section 09 · Embedding Professionalism into Identity and Resilience
- Professionalism as Identity; Daily Habits That Reinforce Professionalism; Reflection and Accountability as Routine Practice; Building Resilience to Uphold Professionalism; Mentorship and Role Modelling; Sustaining Professionalism Across a Career.
- Section 10 · Conclusion and Key Takeaways
- Conclusion; Key Takeaways.
How to respond to a CORU complaint about your conduct
Whether it goes to the Preliminary Proceedings Committee or a Committee of Inquiry, a written response to a professionalism complaint has to show that you understand what happened and that something has changed. These are the four parts to set out, and what the course gives you for each.
Nobody reading your response can know what you were thinking at the time; they can only read what you write now.
- What happenedAn honest and specific account, without minimising it or blaming others.Section 5 sets out the features of a strong reflection: a specific description, the principles breached, the contributing factors, the effect, and a clear plan for change.
- The standard it did not meetWhich attribute of professionalism, and which part of your Code, your conduct did not meet.Section 2 covers eight core attributes of professionalism, and Section 3 the standards of the five Irish regulators, CORU among them.
- The effectWhat it meant for the patient or service user, for colleagues and for trust in your profession.Section 5 sets insight apart from reflection: accepting responsibility, and seeing the effect on safety, dignity and trust.
- What has changedThe steps you have taken, with dated evidence that they happened.Section 5 lists the forms remediation takes, and Sections 6 and 7 compare weak and strong responses in ten cases — this course is a dated item for the evidence.
An acknowledgement that continues with but reads as a defence, not as insight.
Take advice from your indemnifier, your union or professional body, or a solicitor before you respond to anyone.
Facing a CORU fitness to practise complaint or Professional Conduct Committee inquiry? This course helps you remediate — and show it.
Buy this course — €100 (€70 with Bulk Buy 10)How this course helps with a CORU complaint
Reflection, insight and remediation, kept apart
The course separates the three: reflection describes and analyses what happened; insight recognises its seriousness, its effect and the need for change; remediation is the corrective action, with evidence. In one case in CORU’s trends report a committee found that “early admissions had demonstrated some limited insight”: admissions count, and so does what follows them.
Remediation you can evidence
Section 5 lists the forms remediation takes: targeted CPD, audits, mentorship and supervision reports, reflective portfolios, and patient or colleague feedback. Sections 6 and 7 compare weak and strong responses in ten cases, from a medication error and a record altered after the event to a confidentiality breach on a ward and gifts from a patient. CORU’s own framing is the one to write to: “Every complaint represents an opportunity for learning and reflection”. For the stages from the first letter to the High Court, see the fitness to practise process in Ireland, explained.
Read the primary sources
- Health and Social Care Professionals Act 2005, section 52 — complaints and the grounds of complaint
- CORU — Codes of Professional Conduct and Ethics, one for each registration board
- CORU — what happens when CORU receives a complaint
- CORU — fitness to practise information for registrants
- CORU — Fitness to Practise Trends Report 2022–2024
- Health and Social Care Professionals Act 2005, section 66 — sanctions
Who wrote it
Dr Shehzad Iqbal
Course author and facilitator, Healthcare Ethics Ireland
Dr Iqbal wrote this course. He combines clinical practice with a formal postgraduate qualification in healthcare law and ethics, and has worked with registrants across the regulated health professions, online and face to face, since 2020.
He founded Probity & Ethics in the United Kingdom in 2020 and Healthcare Ethics Courses, which issues the certificates, in 2025. More about us.
MBBS · MRCS · MRCGP · Postgraduate Certificate in Healthcare Law and Ethics, University of Dundee
Written and reviewed by Dr Shehzad Iqbal. Last reviewed .
In short
Professionalism for Healthcare Professionals is a two-hour, self-paced remediation course for health and social care professionals in Ireland who face a CORU fitness to practise complaint, a Preliminary Proceedings Committee decision or a Professional Conduct Committee inquiry about conduct, attitude or behaviour — and for psychologists, counsellors, psychotherapists and others whose registers are not yet open. It covers eight core attributes of professionalism, from honesty and accountability to boundaries, competence, communication and resilience; the standards of the five Irish regulators, CORU among them; the lapses that lead to complaints and their consequences; reflection, insight and remediation; weak and strong responses in five cases and five case studies across Irish settings; and professionalism in communication, documentation and digital practice. Ten sections, the first nine closing with a reflective quiz, a post-course assessment, and a dated certificate from Healthcare Ethics Courses. It is remediation and dated evidence of it; it decides no complaint, and it is not a substitute for advice from your indemnifier, your union or professional body, or a solicitor.
Professionalism is more than clinical skill
A complaint about professionalism can describe a professional whose clinical skill nobody questions. The course defines professionalism as honesty, integrity, accountability and respect shown in every part of practice — communication, records, teamwork, boundaries and conduct online as well as clinical work. A lapse in any of these can lead to a complaint, whatever the standard of the care itself.
It sets out the core attributes, the standards of the Irish regulators, the lapses and their consequences, and then the response: reflection, insight and remediation, with weak and strong examples side by side from hospitals, wards, pharmacies, dental practices and the CORU professions.
In a written response, name the attribute your conduct did not meet, say what effect it had, and show what you have changed.
What these words mean
Three terms behind a CORU complaint, and the words the course is built on.
- Professional misconduct
- A ground of complaint in section 52(1) of the Health and Social Care Professionals Act 2005. CORU defines it as any act, omission or pattern of conduct that breaches your registration board’s Code of Professional Conduct and Ethics.
- Fitness to practise
- The term all five Irish regulators use for their complaints and inquiry processes. At CORU a fitness to practise complaint is screened by the Preliminary Proceedings Committee and may go to an inquiry.
- Professionalism
- Honesty, integrity, accountability and respect shown in every part of practice: communication, record keeping, teamwork, boundaries and conduct online as well as clinical skill.
The core attributes and the other terms the course uses
- Accountability
- Taking personal responsibility for actions, decisions and outcomes: disclosing errors, cooperating with an investigation and putting safeguards in place.
- Probity
- Acting truthfully in all professional dealings — clinical, administrative and financial. The course treats dishonesty as misconduct even where no one was harmed.
- Professional boundaries
- The limits that keep a professional relationship professional, with a patient, a service user or a colleague: emotional, sexual and financial, and online.
- Reflection
- Analysing what happened, why it happened and how to improve: an honest, specific account, the principles breached, the contributing factors, the effect, and a plan for change.
- Insight
- Seeing why the conduct was wrong, accepting responsibility without excuses, and recognising its effect on safety, dignity and trust in the profession.
- Remediation
- Verifiable steps that correct the conduct and reduce the risk of a repeat: targeted CPD, audits, supervision or mentor reports, a reflective portfolio and feedback.
The standards and provisions a CORU complaint engages
A complaint about a CORU registrant is made and decided under the Health and Social Care Professionals Act 2005 and measured against the Code of Professional Conduct and Ethics that your registration board has made. These are the codes, the grounds, the committees that hear a complaint and the sections of the Act behind the sanctions.
Codes of Professional Conduct and Ethics — one for each registration board
Each registration board has made a Code of Professional Conduct and Ethics for its profession, such as the PRB Code for Physiotherapists and the SWRB Code for Social Workers. The codes are dated between 25 June 2019 and 24 March 2021 (the Podiatrists’ Code), and CORU says “All registrants must abide by a statutory Code of Professional Conduct and Ethics”. Read it.
For this course: Section 3 sets out the standards of the five Irish regulators, CORU among them, and the themes they share, so that a response can name the standard your conduct did not meet.
Section 52 — the grounds of complaint
A complaint may be made to the Council by or on behalf of any person or by a registration board. The grounds in section 52(1) are professional misconduct, poor professional performance, a relevant medical disability, failure to comply with a condition, an undertaking or a consent, a prohibition or restriction on practice elsewhere, a contravention of the Act, rules or bye-laws, and a conviction for an offence triable on indictment. CORU defines professional misconduct as an act, omission or pattern of conduct that breaches the Code. Read it.
For this course: Professional misconduct and poor professional performance — conduct, communication, records, boundaries and competence — are the subject of Sections 2, 4 and 8.
The Preliminary Proceedings Committee and the Committees of Inquiry
The Preliminary Proceedings Committee screens out complaints that are trivial or vexatious, without substance or made in bad faith. The Professional Conduct Committee deals with complaints about a registrant’s conduct or competence; the Health Committee inquires into whether a registrant’s health is affecting their ability to practise. A Committee of Inquiry is two registrants and one non-registrant. Mediation is possible only if both parties consent. Read it.
For this course: Section 5 covers the reflection, insight and remediation you can put before the PPC or a Committee of Inquiry, and Sections 6 and 7 weak and strong responses.
Sections 66 and 68 — sanctions and High Court confirmation
Since 1 January 2021 the sanctions in section 66(1) are admonishment or censure, conditions, suspension, cancellation of registration and a prohibition on applying for restoration; there is no fine. Since 24 March 2021, under section 68, the heavier sanctions do not take effect unless the High Court confirms the direction; an admonishment or censure takes effect on confirmation or once the 30-day appeal window passes. Read it.
For this course: Insight and remediation are weighed before a sanction is decided, and the course is dated evidence of remediation completed before that decision.
Also engaged: Section 52(1)(e) — failure to comply with an undertaking is itself a ground of complaint · Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023 — commenced on 26 September 2024, apart from section 68 (S.I. 482/2024); CORU applies it to public and private health services and their staff · Psychologists, counsellors and psychotherapists — registers not yet open; CORU expects the first three psychologist registers to open in 2027.
What happens after a complaint reaches CORU
The stages of a CORU fitness to practise complaint, from the letter to the High Court. At each of them three questions about your conduct are worth answering in writing: what happened, which standard of professional conduct it did not meet, and what has changed in how you practise, with dated evidence.
The complaint reaches CORU
A complaint may be made by or on behalf of any person or by a registration board, on the grounds in section 52(1). CORU writes to explain the nature of the complaint and who the complainant is (CORU, information for registrants). It publishes no fixed response time: take the date from your letter, or ask CORU.
The Preliminary Proceedings Committee
The Preliminary Proceedings Committee screens the complaint first. It screens out complaints that are trivial or vexatious, without substance or made in bad faith, and decides whether the rest go forward to a Committee of Inquiry. Mediation is possible only if both parties consent. Your written response to the PPC is the first place insight appears on the file.
Undertakings
In CORU’s words, “Undertakings are agreed commitments by the registrant to address identified concerns” (trends report). In the cases concluded in 2022 to 2024 they were the largest Committee of Inquiry outcome: 13, against 7 censures. Failing to comply with an undertaking is itself a ground of complaint under section 52(1)(e).
The inquiry — Professional Conduct Committee or Health Committee
A Committee of Inquiry is two registrants and one non-registrant. The Professional Conduct Committee deals with conduct or competence, and CORU says its hearings are normally held in public; the Health Committee deals with health, and CORU says its hearings are normally held in private. You may bring a legal or other representative at your own expense (CORU).
The sanction and the High Court
The sanctions in section 66(1) run from admonishment or censure to conditions, suspension, cancellation and a prohibition on applying for restoration. CORU then applies to the High Court to confirm the direction; under section 68 an admonishment or censure takes effect on confirmation or once the 30-day appeal window passes. In the 151 cases concluded in 2022 to 2024 the Committee of Inquiry outcomes were undertakings 13, censure 7, conditions 4, suspension 4, cancellation 4 and admonishment 3.
If your register is not yet open
CORU says the first three psychologist registers are now expected to open in 2027, and the registers for counsellors and psychotherapists are not yet open. Until then there is no CORU fitness to practise process for these professions; a complaint can still reach you through an employer, and the same three questions apply.
Facing a CORU fitness to practise complaint or Professional Conduct Committee inquiry? This course helps you remediate — and show it.
Buy this course — €100 (€70 with Bulk Buy 10)Registered with another Irish regulator? Each has its own Act and its own process — courses for doctors, nurses and midwives, dentists and pharmacists, or every course →
Frequently asked questions
What should a response to a CORU complaint about my conduct contain?
An honest, specific account of what happened; the standard in your registration board’s Code of Professional Conduct and Ethics that it did not meet; the effect on the patient or service user, on colleagues and on trust; and what you have changed, with dated evidence. Leave out minimising and blaming others. Have your indemnifier, your union or professional body, or a solicitor read it before it is sent.
Should I take advice before I respond to CORU?
Yes — before anything is written to CORU, the Preliminary Proceedings Committee or your employer, speak to your indemnifier, your union or professional body, or a solicitor. If you work in a public health service, the Clinical Indemnity Scheme says it does not provide representation at disciplinary proceedings or before professional regulatory bodies. Nothing on this page is legal advice.
What is the difference between reflection, insight and remediation?
In the course’s terms, reflection describes and analyses what happened; insight recognises its seriousness and effect and the need for change; remediation is the corrective action, with evidence that it happened. Section 5 takes each in turn and shows how they fit together in a response.
The complaint is about my competence rather than my conduct. Does this course apply?
Poor professional performance is a ground of complaint of its own under section 52(1) of the Act, and the Professional Conduct Committee deals with complaints about conduct or competence. The course covers clinical competence as a core attribute (Section 2) and a failure to maintain competence as a lapse (Section 4). For a clinical concern, Ensuring Clinical Competence and Patient Safety is the closer course.
I am a psychologist, a counsellor or a psychotherapist. Is this course for me?
Yes. CORU says the first three psychologist registers are now expected to open in 2027, and the registers for counsellors and psychotherapists are not yet open, so there is no CORU fitness to practise process for you today; ask CORU about the timetable for your register. A complaint can still reach you through an employer or a service, and the questions it raises are the same: what happened, what you understood, and what has changed.
My employer has raised the concern. Is that a CORU matter?
It can become one. CORU says employers should tell it when a registrant has been dismissed or there is a case of serious misconduct, and that whether an employer needs to tell CORU about a matter depends on its circumstances and seriousness. Take advice before you respond to either; the same dated remediation can be shown to both.
How is this course different from Ethics for Healthcare Professionals?
This course is about conduct and behaviour: the core attributes of professionalism, lapses and their consequences, and communication, documentation and digital practice. The Ethics course is about the reasoning behind a decision: the four principles, the dilemmas in which they conflict, and how you account for them. A complaint that describes how you behaved fits this course; one that says a decision was wrong fits the Ethics course; some complaints need both.
CORU has proposed an undertaking. Can this course be part of my response?
It can be part of the evidence. CORU describes undertakings as agreed commitments by the registrant to address identified concerns, and in the cases concluded in 2022 to 2024 they were the largest Committee of Inquiry outcome. Whether a course meets a particular undertaking or condition depends on its wording, so read it with your adviser, and ask CORU, before you enrol.
How long does it take, and does it count towards my CORU CPD?
The course is 2 CPD hours, self-paced, with access for twelve months from purchase. The certificate is issued on completion, dated, with the course title and the CPD hours. CORU requires 30 CPD credits in every 12-month period, counts one hour of new or enhanced learning as one credit, audits records, and says the key element is reflecting on how an activity will change your practice; whether a course counts towards your credits is for CORU to say.
Can I get a certificate with a later date?
No. The certificate records the date you completed the course, and that date does not change. If CORU, a Committee of Inquiry or an employer asks for recent evidence, you buy the course again: half price within twelve months of your original purchase, the full €100 after that.
Will anyone be told that I am taking the course?
No. Nobody is told you are enrolled. We do not share participant details with CORU, a registration board, an employer, a union or an indemnifier; the certificate reaches them only if you attach it to your own response.
Courses that work alongside this one
A complaint can raise more than one issue. These are the courses that pair with this one.
Ethics for Healthcare Professionals
For a CORU complaint about a decision: the four principles, the codes of the Irish regulators, six dilemmas of Irish practice, and weak and strong responses in five cases.
Effective Communication for Healthcare Professionals
Communicating with patients and families, difficult and high-risk conversations, team communication, handover and escalation, and written and digital communication.
Documentation for Healthcare Professionals
Good clinical documentation, consent and capacity, handover and records, digital records and data protection, and documentation during complaints.
Professional Boundaries Course
Emotional, sexual, financial and digital boundary breaches, the early warning signs of boundary drift, and weak and strong responses to a boundary complaint.
Social Media Professionalism and Boundaries for Healthcare Professionals
Confidentiality online, boundaries with patients and colleagues online, personal accounts and privacy settings, and complaints that begin online.
Remediation for Fitness to Practise
Weak and strong remediation, the parts of a remediation portfolio (CPD, audits, supervision, feedback), and presenting remediation in a portfolio and at a hearing.
Dealing with a Complaint or Investigation Professionally
Responding to a complaint professionally, employer and regulatory processes, insight, attitude and behaviour, and your wellbeing while it is open.
Professionalism for Healthcare Professionals
This course. The core attributes of professionalism, the lapses that lead to complaints, and the reflection, insight and remediation a response needs.
See all remediation courses for CORU and professions not yet regulated →
Start today, finish at your own pace
Immediate access on purchase. Twelve months' access, a dated certificate on completion, and 2 CPD hours issued by Healthcare Ethics Courses.